** Level II - Office Support Specialist**

**Job Category****:** Client Support **Requisition Number****:** LEVEL001170 Showing 1 location **Job Details**

**Description**

**ABOUT CLUBESSENTIAL**

Clubessential provides cloud-based software solutions to the private club markets and is an Inc. 5000 fastest growing company. We are financially backed by Battery Ventures, a top-tier technology investment firm, helping fuel our current and future growth. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs in the country including Hilton, Four Seasons, Billy Casper, Marriott, Valhalla Golf Club, Congressional Country Club, Pinehurst, and over 1,400 other clients.

**JOB OVERVIEW**

We are looking for an Office Support Specialist to join our team, responsible for providing advanced technical support to our clients. This position provides a wide variety of challenges and opportunities requiring the use of tools, software, and technology to solve problems across multiple company functions.

**RESPONSIBILITIES & DUTIES:**

* Actively listen and assess client needs to provide effective, value-added solutions

* Resolve complex and often specialized client needs related to our Office accounting products

* Troubleshoot and resolve client issues in a timely manner

* Demonstrate accomplished understanding of the technical capabilities of our products

* Diagnose and escalate complex or red flag cases to Level III

* Weekly rotating shifts to cover the 24-hour after hours emergency response line

* Document client interaction in CRM

**QUALIFICATIONS AND EXPERIENCE REQUIRED:**

* Intermediate to advanced accounting experience or equivalent education

* Enjoys communicating with clients through multiple channels (phone, email, chat)

* Passion for mastering new software / technologies

* Technically savvy with curiosity for how software works

* Articulate, confident and friendly communication skills

* Self-motivated team player with a positive outlook and strong work ethic

* Strong problem-solving and troubleshooting skills

* Ability to multi-task effectively in a fast-paced environment

* Bachelor's Degree from a four-year college or university

Seeking fast paced and detail oriented individual with a passion for customer support. This position will be required to work West Coast hours from 11AM EST- 8PM EST (M-F). We are looking for enthusiastic individuals that love to problem solve and instruct clients when using our Accounting software.

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