Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance.

Duties & Responsibilities:

• Conducts comprehensive interviews with children, families, and care providers to gather detailed family background information.
• Review documents from police, Child Protective Services, and other agencies to ensure a thorough understanding of the family dynamics.
• Works closely with the Office of Refugee Resettlement and affiliated organizations, fostering partnerships and engagement in service provision for unaccompanied children.
• Provides advanced advocacy, assessment, and case management services. Develops and establishes appropriate service/treatment plans, regularly reviews case progress, and determines case closure based on program guidelines and standards.
• Assists the Program Director/Associate Director in ensuring that all licensing and agency standards related to Family Reunification services are met.
• Responds to on-call crises 24/7 and may carry an agency-issued communication device (email/cell phone) for prompt intervention.

Supervisory Responsibilities:

• Managing Family Reunification Specialists.
• Supervises program participants individually or in groups, assisting them in modifying attitudes and patterns of behavior by increasing self-understanding and awareness of personal problems.
• Ensures staff completion of quality documentation related to reunification services and other case management services.
• Performs coordinating and training duties, including preparing and monitoring staffing assignments, training employees on job duties, and suggesting improvements in job performance.
• Develops and manages systems to ensure family reunification staff perform in full compliance with funder requirements and adhere to best practices for delivering high-quality services.

Qualifications:

• Bachelor’s degree in human services, psychology, social work, or related field.
• Minimum three (3) years of work-related experience with supervisory experience.
• Bilingual proficiency in English and a second language is required.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.

Knowledge/Skills/Abilities (K/S/A):

• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder, and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations professionally and diplomatically.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.

Work Arrangement: This role is not eligible for remote work.

Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.