4 Jobs in chandler, az
Toyota North America is Hiring a Workforce Management Analyst Near Chandler, AZ
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.Who We’re Looking ForToyota’s Workforce Management Department is looking for a passionate and highly motivated Workforce Management Forecast Analyst.
The primary responsibility of this role is to create staffing forecasts in a high-volume contact center environment.
What You’ll Be Doing
- Provide analysis and recommendations to improve staffing levels and efficiency while advising the Center leadership of observed trends.
- Maintain staffing and headcount records, and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat/Email/Back-Office).
- Create custom reporting which aggregates input from multiple sources into intuitive output for productivity analysis and resource forecasting.
- Maintain and analyze records of actual workload volumes compared to forecast. Understand reasons for variance and recommend changes to enhance forecast accuracy and effectiveness.
- Present findings and recommendations in a succinct and compelling manner to key stakeholders throughout the organization including Site and Senior Leadership.
- Partner cross-functionally with Operations, Business Intelligence, Strategy, Human Resources, and Training teams to discuss the weekly and monthly staffing forecasts, and business impacts.
- Study department work, time off, and absence records (shrinkage) for ongoing historical trend analysis and forecasting purposes.
- Experience in advanced trend analysis and ability to interpret data to provide recommendations to drive key business decisions.
- Expert-level Microsoft Office skills in Excel including the use of advanced formulas.
- Bachelor’s degree from an accredited institution.
- Hands-on experience with Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos, Alteryx, Tableau, PowerBI), and pulling data from multiple sources.
- Experience forecasting/advanced analytical role within a large volume, enterprise-level call center or captive finance and/or insurance provider.
- Experience with Workforce Database tools (i.e. TotalView/IEX, Verint, Aspect).
- Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne Call Dashboards phone reporting.
- Comprehensive understanding of current industry Workforce Management processes and best practices related to all aspects of Workforce Management deliverables.
- A work environment built on teamwork, flexibility, and respect.
- Professional growth and development programs to help advance your career, as well as tuition reimbursement.
- Vehicle purchase & lease programs.
- Comprehensive health care and wellness plans for your entire family.
- Flexible work options based on business needs.
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
- Paid holidays and paid time off.
- Referral services related to prenatal services, adoption, childcare, schools and more.
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
Job Summary
Full Time
Retail
$99k-132k (estimate)
05/30/2024
06/21/2024
toyota.com
LEXINGTON, KY
7,500 - 15,000
1957
DREW WILLIAMS
$10B - $50B
Retail
Related Companies
About Toyota North America
At Toyota, we work hard to create some of the highest quality vehicles on the road. But there is more to our story. Were also finding innovative ways to advance society with cutting edge technology, and our commitment to creating a positive impact on people, local communities, and the environment. We believe that when good ideas are shared, great things can happen. So every day we work to apply our know-how in ways that benefit others. And by sharing our principles and practices with our community, we drive towards a better world. To learn more about our job opportunities, join our talent netw ...
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The job skills required for Workforce Management Analyst include Workforce Management, Call Center, Planning, Leadership, Forecasting, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Management Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Management Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Management Analyst positions, which can be used as a reference in future career path planning. As a Workforce Management Analyst, it can be promoted into senior positions as a Workforce Analytics Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Management Analyst. You can explore the career advancement for a Workforce Management Analyst below and select your interested title to get hiring information.
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