3 customer service representative call center Jobs in carthage, mo
Southwest Missouri Bank is Hiring a Customer Service Representative - Call Center Near Carthage, MO
2417 S Grand, Carthage MO
HOURS NEEDED:
Full time 40 hours per week. Must be available 7:30 am to 6:15 pm Monday - Friday and 8:00 am - 12:15 pm on Saturdays.
JOB SUMMARY:
Promptly and accurately handle inbound customer calls, assist with SMBonline chats and various other inquiries. Assists branch employees with customer requests as needed.
ESSENTIAL FUNCTIONS:
- Provide prompt, professional customer service to both internal and external customers over the phone, Smbonline chat, and in person.
- Possess and maintain a working knowledge of accounts and bank products & services including internet/mobile banking.
- Complete all necessary documentation in accordance with bank policies and regulatory requirements.
- Research transactions and follow up with the customer as needed.
- Handles various side duties as assigned (check orders, gift cards, maintenance, etc.)
- Maintain a neat and clean professional appearance.
- Cross train to serve in other areas as needed.
- Serve as a representative of the bank at various community events.
- Recognize opportunities to cross sell bank products and services.
- Excellent Customer Service Skills
- Excellent Listening Skills
- Professional Communication Skills and Appearance
- Working knowledge and use of internet/mobile banking products and accounts
- Prior Banking or Financial related Customer Service Experience preferred
- Multi-task/Detail Oriented
- Computer Skills (Jack Henry, Microsoft Word, Excel, Optima, Deluxe, SMBonline & mobile app)
- This position is largely sedentary. The ability to sit for extended periods of time, bend, twist view and use a computer, and telephone with an earpiece. This position requires a working knowledge of computers, printers and general office equipment.
- The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent required. Banking and customer service experience required. Prior teller, online banking services, and /or loan experience preferred. College degree would be a plus.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO STATEMENT:
Our company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.
Job Summary
Full Time
$33k-41k (estimate)
06/16/2024
07/02/2024
smbonline.com
JOPLIN, MO
200 - 500
1979
MARK JOHNSON
$50M - $200M
Banking
Related Companies
About Southwest Missouri Bank
Founded in 1979, we are proud to be the largest locally owned community bank in southwest Missouri. It all began in Carthage, Missouri, when Garry Denney, along with seven other citizens, decided to start a new bank. The first Carthage branch opened in June, 1979, with one million dollars in assets and over the years we expanded into Joplin, Neosho, Jasper and Alba. We now have 11 full-service branches, a Home Loan Center, and more than 50 ATMs to serve our customers. But most important, we have friendly people who are committed to helping you reach your financial dreams. Whether you want to c ...
ome into one of our branches and speak to a banking expert, or prefer to do your banking on your phone or computer, we have the services and products to help you. With our wide variety of options, we have something for everyone individuals, nonprofits, micro-businesses, small businesses, large corporations. We invite you to do your banking business with Southwest Missouri Bank the true community bank that believes in helping our customers and our communities grow and prosper every day! For more information visit www.smbonline.com Member FDIC | Equal Housing Lender
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The following is the career advancement route for Customer Service Representative - Call Center positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Call Center, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Call Center. You can explore the career advancement for a Customer Service Representative - Call Center below and select your interested title to get hiring information.
