The Lever Story
We participated in Y Combinator in summer 2012, and since then have raised $40 million. This year, we’re doubling the team in size, and we’re looking forward to supporting more great companies like Netflix, Eventbrite, and Lyft. Interested in learning more? Take an inside look at Lever!
We are currently looking for a highly driven Project Manager to join our rapidly growing team. Join a fast-growing startup scale their communications, operations, and customer support. You'll be on-boarding users to our product, communicating with them about their experience, and being their advocate within our team.
Not going to lie, a major responsibility is to manage emails and bugs coming from customers – which means you should be organized, calm under pressure, and love inbox zero as much as we do. On that end, you'll work closely with and be supported by designers and engineers – customer support is a team effort and we wouldn't leave you hanging.
You'll have the opportunity to lay the foundation for many areas of the company. You'll own training materials, our blog and social channels, and usage metrics and reporting; you can contribute to broader outreach via PR and marketing. As Lever grows, you'll have the opportunity to focus on the area that excites you in customer success, PR, marketing, training, technical writing, or whatever parts of the company excite you most.
Our perfect coworker is smart, independent, high-impact, driven, and self-motivated. It's critical that you are product-savvy, would describe yourself as a power user, and can quickly learn how to use new tools (including Lever). You should really want to be a part of a product team. We are a close-knit, nimble team and absolutely *everyone* participates in strategy, design, and engineering decisions. And it would be a good sign if you've been wanting to learn how to code.
Responsibilities

• Proactively reach out to existing customers and prospective customers evaluating the product
• Promptly answer questions and support requests via email, chat, and phone
• Write and coordinate training materials and help documentation
• Distill and communicate top user priorities to the product engineering team
• Visit exemplary customers on-site and develop personal relationships with users
• Write and send emails to customers as we launch new features
• Write and manage press releases, blog posts, and other PR outreach
• Kick off marketing efforts and scale new customer leads

Job Responsibilities

• Proactively reach out to existing customers and prospective customers evaluating the product
• Promptly answer questions and support requests via email, chat, and phone
• Write and coordinate training materials and help documentation
• Distill and communicate top user priorities to the product engineering team
• Visit exemplary customers on-site and develop personal relationships with users
• Write and send emails to customers as we launch new features
• Write and manage press releases, blog posts, and other PR outreach
• Kick off marketing efforts and scale new customer leads

To recruitment agencies
Lever does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Lever is not responsible for any fees related to unsolicited resumes.