Job Title: Shift Lead

Reports To: General Manager

SUMMARY

We’re looking for a Shift Lead who thrives in a shop setting and is looking to ultimately take their career to the next level in management. This is you if…you thrive on challenge and continually look for opportunities to learn. Are as comfortable taking responsibility as you are in delegating it? You know customer service always takes priority but efficient shop operations make this possible. You’re friendly, positive and enthusiastic at every turn.

RESPONSIBILITIES

• Effectively leads the shop during a shift to ensure that excellent shop operations are consistently achieved
• Lead each shift by delegating duties, assigning specific tasks and ensuring team members are prepared for each day
• Responsible for the training and development of staff
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments
• Follow inventory control procedures and guidelines
• Follow Sweet Cow’s operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and customers during each shift
• Acts with integrity, honesty and knowledge that promotes the culture of Sweet Cow
• Must proficient in each area of the shop in order to help where ever needed
• Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of the entire shop including queue, restrooms, scooper and prep areas
• Work as a team to prepare shop for each shift
• Ability to manage time effectively while meeting all job responsibilities
• Maintain a positive work environment for team members and customers during each shift
• Greet customers to make them feel welcome and comfortable
• Prepare menu items including ice cream, shakes, cakes, and ice cream sammies
• Ensure that team members prepare menu items according to Sweet Cow standards of quality, consistency and timeliness
• Check ice cream quality and temperatures throughout the day to maintain Sweet Cow and local health department rules and regulations
• Follow sanitation and safety procedures including knife handling and prep equipment
• Maintain regular and consistent attendance and punctuality

KNOWLEDGE/SKILLS/REQUIREMENTS

• Excellent customer service skills required and have the ability to communicate efficiently to help keep all team members informed
• Must be able to take direction and delegate responsibilities and work in a fast paced environment.
• Team oriented, adaptable, dependable, and strong work ethic
• Ability to work nights, weekend and holidays
• Must be at least 18 years of age

EXPERIENCE

• Previous management or leadership experience required