Vice President Delivery Assurance Services

About the Company

Thriving provider of no-code platform solutions for workflow automation & CRM

Industry
Internet

Type
Privately Held, VC-backed

Founded
2013

Employees
501-1000

Funding
$51-$75 million

Categories

• Information Technology & Services
• Technology
• CRM Solutions
• Low & No Code
• Automation
• Customer Care
• International Business
• Business Partnerships
• Computers
• Design Services
• Integration Services
• IT Management
• Français
• CRM
• Developer Tools
• Information Technology
• SaaS
• Software

Specialties

• Customer Relationship Management
• CRM
• BPM
• Business Process Management
• Marketing
• SaaS
• Cloud
• Software
• Sales
• Global
• Innovation
• Process Improvement
• Metrics
• Operational Excellence
• Accelerate
• Growth
• ERP
• Services
• ITIL
• Agile
• Automation
• Project Management
• Strategy
• Business Development
• Lean Six Sigma
• Integration
• Partnerships
• Communication
• Customer Experience
• Reports
• Data Analytics
• and Modeling

About the Role

The Company is seeking a VP for Delivery Assurance Services to take full ownership of the development, delivery, and management of the company's delivery assurance services and teams. The ideal candidate will have a robust background in software implementation methodology, professional services, and best practices, with a focus on multiple verticals and methodologies. Key responsibilities for this role include building and optimizing a high-performing delivery assurance services team, leading change management, and providing hands-on coaching and mentoring to foster talent both internally and externally. The VP will also be tasked with attracting and retaining top talent, developing a strong employer brand, and managing budgets to drive cost efficiencies. Additionally, the role involves expanding the catalog of advanced supporting services to maximize customer value and engaging with the broader community of partners, analysts, prospects, and customers.Applicants should be seasoned software implementers with experience across various business sizes and implementation frameworks. A minimum of 5 years' experience leading a global services team is required, along with a proven track record of crafting scalable offerings for customers in both self-managed and SaaS environments. The role demands a leader with expert communication and presentation skills, a creative and innovative mindset, and experience in training and development. Global experience across different regions, time zones, and cultures is a plus. The successful candidate will be instrumental in the company's growth, with a focus on delivering a high standard of service and ensuring the success of the client base.

Hiring Manager Title
Chief Customer Officer

Travel Percent
Less than 10%

Functions

• Information Technology
• Operations