Switchboard Operator Lead- 40hrs / wk eveningsClick Here to Apply OnlineJob DescriptionLocation : St. Elizabeth's Medical CenterPosted Date : 4 / 23 / 2024Job Type : Full TimeDepartment : 0101.

71800 SEH TelecommunicationsAbout Steward Health CareOver a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness.

One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients.

Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit Lead Switchboard Operator- full-time 40hrs / wk, 3pm-11 : 30pm Mon-Fri, evening shift, holidays required as neededWe are fighting for a healthier world and a new era of wellnessNearly a decade ago, we set out to build an entirely different kind of health care company from the ground up-one that unlocks access to affordable, high-quality, and economically sustainable care and wellness in ways never imagined.

Today, we are one of the largest private, physician-led health care networks-caring for millions of people across the U.

S. Our transformative, fully integrated model represents a new beginning for America's health care system and others around the world.

We have hospitals across 7 states serving over 800 communities, with more than 43,000 employees. We are ushering in a new day of world class health care.

From renowned pediatricians, sports medicine specialists and cardiac surgeons to state-of-the-art hospitals, urgent care centers and medical practices, we can offer easier access to high-quality affordable health care to people nationwide - when they need it and where they want it.

St. Elizabeth's Medical Center, a Boston University Teaching Hospital, provides patients and families access to some of Boston's most respected physicians and advanced treatments offering specialized care, including : Advanced Center for Cardiac Surgeryda Vinci Robotic surgery program;

Mako Robotic-Arm Assisted SurgeryLevel III Neonatal Intensive Care Unit (NICU)Award-winning bariatric surgery programDana-Farber Cancer Institute at St.

Elizabeth's Medical CenterState-of-the-art emergency care with short wait timesOur medical staff, made up of some of the highest rated physicians in Boston, treats patients in our community practices in neighborhoods, including Allston, Boston, Brighton, Brookline, Newton, Watertown and Weston.

Benefits : Grow with a health system that supports career advancementCompetitive Pay & Salary IncreasesEmployee Referral ProgramLocations close to home, that support work-life balanceAffordable Medical, Dental and Vision Coverage401k via Fidelity, for eligible employees, with company matchTuition Assistance / ReimbursementFamily atmosphere and team approach that provides flexibilityOpportunities to grow your career, and not change your employerAnd much more Job Summary -Under the direction of the Director of Security, Emergency Management & EHS;

oversees the daily operations of the medical center's switchboard. Performs telephone answering, paging and other telecommunication services utilizing the MediCall and Spok systems.

Performs telecommunications functions without requiring constant supervision. Qualifications Minimum Education / Experience : High school, or equivalent.

Two years' experience in a business or medical related field with heavy telephone usage.Ideally will have performed telephone operator or call director duties in the healthcare field.

1 year of Supervisory experience.Customer service experience a must.Minimum skills / abilities : Excellent interpersonal and communications skills.

Ability to speak clearly and precisely. Excellent grammar. Flexibility in a fast paced hectic environment. Patience under pressure.

Kindness and sensitivity to all the people we serve. Job ResponsibilitiesResponsible for scheduling of staff seven days per week, including vacation and sick time coverage.

Ensures that the switchboard is adequately staffed at all times.Skilled utilization of the computerized telephone / paging system (MediCall) (includes data input).

Assures operators are competent regarding codes and stat pagers, including set up and training.Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.

Perform paging / answering services for medical center staff and execute related functions; prepare on-call schedules, monitor ' Wandering System,' Program and issue pagers / beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone / technical / pager and television problems.

Record and report telephone related problems to the Help Desk to be assigned to Telecom for service / repair.Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances.

Capable completion of and utilization of numerous on-call schedules.Process calls regarding 'Interpreter Services' following established procedures.

Respond to and process TDD calls.Act as Security Dispatch and Patient Information during off-hours.Recognize system problems, failures and be familiar with 'back-up system and the procedural follow-up.

Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures.

Monitor all alarms and respond / report according to Medical Center procedures. Steward Health Care is an Equal Employment Opportunity (EEO) employer.

Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and / or expression or any other non-job-related characteristic.

Application InstructionsPlease click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page.

We look forward to hearing from you

Last updated : 2024-05-30