Firstmark Customer Service Advisor at Nelnet in Boise, Idaho, United States Job Description Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquires as needed. External candidates must reside within NE, WI and TX to be eligible for this role. Training hours : M-F 8:00am - 4:30pm CST Permanent Schedule after Training : M-F 12:35-9:05pm CST or M-F 8:30am - 5pm CST & Sat 8:30am - 5pm CST with either Wed or Thur off Pay during Training : $14.00 per hour Pay after Training : $14.50 per hour JOB RESPONSIBILITIES: 1. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy 2. Contribute to Continuous Process Improvement 3. Ensure integrity of date and information 4. Update information on accounts in the Loan Servicing and/or consolidation systems. 5. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls. 6. Contact customers on accounts, including outbound customer contact when appropriate. 7. Negotiate transactions in accordance with established laws, regulations , and policies, 8. Serve as a resource person with them as needed, including assisting new associates with training needs. EDUCATION: High school degree or equivalent required. EXPERIENCE: 1 to 3 year customer service experience and/or general office experience preferred. COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES: 1. Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred. 2. Service Excellence 3. Strong oral and written communication skills 4. Listening comprehension, reading comprehension 5. Teamwork 6. Accuracy/Attention to Detail 7. Work with MS Office 8. Business Math 9. Problem Solving 10. Managing Multiple Priorities Our b To view full details and how to apply, please login or create a Job Seeker account