6 Jobs in baltimore, md
Royal Farms is Hiring an Information Systems Analyst Near Baltimore, MD
The IS Analyst will serve as the initial point of support & troubleshooting for account administration, desktops/laptops, mobile devices, Point of Sale Systems, applications, hardware, and network connectivity problems remotely or for corporate users onsite.
Responsibilities
• Serve as the first point of contact for technical issues faced by store and corporate staff and gather all necessary information to accurately assess reported issues.
• Perform troubleshooting on all IT issues including networking, system/application access, software, and hardware.
• Coordinate vendor and field technician resources to prioritize and provide timely resolution of escalated issues.
• Direct unresolved issues to the proper internal resource for escalation and facilitate support until a resolution is provided.
• Provide updates to customers and management on the status of urgent, recurring, and high-profile problems.
• Installing and configuring new hardware and software.
• Assist with departmental projects as needed.
• A Certification OR
• Associate Degree in a related field OR
• 2 years of similar IT support experience
• Experience working in a Customer Service/Client focused environment
• Experience working with Windows 7 and 10
• Experience working with iOS and Android
• Excellent written and oral communication skills
• Installing and configuring new hardware and software.
• Basic understanding of Networking, TCP/IP, VOIP, LAN and Wireless protocols
• Knowledge of PC imaging solutions
Job Summary
Full Time
Retail
$55k-69k (estimate)
01/14/2024
07/18/2024
royalfarms.com
GLEN BURNIE, MD
1,000 - 3,000
1996
<$5M
Retail
Related Companies
About Royal Farms
Royal Farms operates over 175 stores in Maryland, Delaware, Virginia, Pennsylvania, DC and New Jersey. Royal Farms has developed its own brand of quality fresh foods, while continuing a tradition of selling dairy products, core convenience items, and gasoline products.
The job skills required for Information Systems Analyst include Troubleshooting, Customer Service, Networking, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be an Information Systems Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Information Systems Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Information Systems Analyst positions, which can be used as a reference in future career path planning. As an Information Systems Analyst, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Systems Analyst. You can explore the career advancement for an Information Systems Analyst below and select your interested title to get hiring information.
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