The Account Executive will serve as an advocate for LightEdge clients to oversee the planning and execution of the overall IT strategy. Each AE will work closely with a subset of owned accounts as well as with the Strategic Account Executive/Solutions Architect team and their client base to build strategic plans, maintain client retention rate, and identify growth opportunities. The AE will need a thorough understanding of LightEdge processes and client services.

Ideal candidates will have excellent strategic thinking and foresight, preparation, interpersonal, technological, written, and verbal communication skills, a service-oriented attitude, and be ready to assist in any and all client needs. Each AE will be responsible for maintaining and strengthening relationships with a large group of assigned client accounts and will focus on providing an overall great customer service experience. Our most successful team members are highly organized, individually driven, and an all-around team player.

Responsibilities:

• Setup and lead regular Health and Capacity Account Reviews at least quarterly.
• Ability to understand business objectives, anticipate client’s future needs, and align engagements accordingly.
• Understand and advise client IT strategy changes
• Adept at interpreting and leveraging data insights to enhance customer experience.
• Visualize the end-user experience and work backwards to determine engagement needs.
• Collaborate with LightEdge internal business units on all client requests pertaining to support tickets, contract questions, product requests, billing inquiries and more.
• Document client account reviews, meeting goals, and next steps in the Salesforce database and communicate action items to all relevant team members.
• Engage client accounts at multiple levels and serve as the go-to person for all things LightEdge.
• Own and process changes to client subscriptions.
• Provide client feedback to the product team, including feature requests and satisfaction.
• Other duties as assigned.

• 2 years experience ideally in a technical sales capacity
• Bachelor’s Degree or equivalent experience
• Willingness to travel occasionally based on customer and business need
• Exceptional customer service experience
• Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
• Exceptional verbal and written organizational, presentation, and communication skills.