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Chugach Electric Careers is Hiring a Member Service Representative I (Temporary) Near Anchorage, AK
SummaryUnder direct supervision from Managers and direct instruction from Lead personnel, this entry-level position servesas the liaison between members and Chugach by attending to their service requests and providing them with quality customer service. Customer service representatives field questions, concerns and complaints from members; research problems, answer questions and offer solutions.
Reporting Relationships
- Reports to: A designated manager in Member Services
- Directs: None
- Processes member service requests, such as connect and disconnect orders. Arranges for and receives deposits when necessary.
- Reviews, researches, resolves and provides answers to general account inquiries. Receives inquiries or complaints and seeks resolution.
- Maintains customer information system by gathering and updating active member account information.
- Operates the switchboard and acts as a receptionist to direct callers and visitors when needed.
- Receives and processes payments. Reviews daily transactions and reconciles drawer and receipts accordingly.
- Researches and completes general requests from members regarding payments, refunds and capital credits.
- Receives requests for and processes refunds to members.
- Reviews, researches, resolves and provides answers to general billing inquiries including billing adjustments and billing corrections.
- Receives and resolves general billing complaints and seeks resolution.
- Processes the meter reading and billing interface, reviews applicable reports and initiates action as needed.
- Receives and resolves general meter reading or high bill complaints and seeks resolution.
- Provides advice, counsel and information to members regarding routine energy usage and conservation issues.
- Completes special projects and tasks pertinent to customer service operations.
- Performs other job-related duties as assigned.
- Internal
- Designated Member Services Manager: Reports to, receives direction from.
- Member Services Management Team: Receives instruction and assistance from, and exchanges information with. Refers inquiries and complaints for resolution.
- Lead MSRs: Receives direct instruction and assistance from, exchanges information with. Refers inquiries and complaints for resolution.
- Member Services Staff: Exchanges information with other Member Services staff.
- Employees of other departments: Exchanges information with other employees as necessary.
- External Member-Owners: Seeks information from and provides information to member owners.
ExperienceSix months of experience requiring public contact and service is preferred.
Job Knowledge/Skills/Abilities
- Knowledge of word processing software, email applications and Internet. Knowledge of spreadsheet software is desirable.
- Knowledge of basic office technologies including calculators, copiers, fax machines and telephones.
- Ability to effectively handle a high degree of public communication and contact, including face to face, over the phone and electronically.
- Ability to type 35 words per minute and ability to use a 10-key calculator with accuracy.
- Ability to communicate effectively with others.
- Ability to continually provide a service-oriented attitude towards members and co workers.
- Ability to perform basic mathematical functions.
Company DescriptionChugach Electric Association is a member-owned cooperative, headquartered in Anchorage, Alaska's largest city. Anchorage itself sits at the base of the Chugach Mountains. Chugach is pleased to provide reliable, affordable power to more than 92,000 members from Anchorage to the northern Kenai Peninsula, and from Whittier on Prince William Sound to Tyonek on the west side of Cook Inlet. We service over 113,000 locations with 3,782 miles of transmission and distribution lines. We have many services that make it easy to power homes and businesses with Chugach.
A little more about us: Chugach has been around for a long time, recently celebrating 75 years! We are a stable company, in a stable industry. And while we may have stability, we are modern, sustainable and forward-thinking to ensure that we provide reliable services for generations to come. We also pride ourselves on the longevity of our employees. We have several 20, 30 and 40 year tenured employees who continue foster an inclusive, innovative corporate environment. Find your spark!
Chugach's Corporate VisionResponsibly developing energy to build a clean, sustainable future for Alaska.
Chugach's Corporate MissionWe provide safe, reliable, and affordable electricity through superior service and sustainable practices, powering the lives of our members.
Chugach's Corporate ValuesGuided by our values of safety, accountability, and sustainability, we are committed to serving our members, the community, and the Chugach team.
Equal Employment OpportunityIt is a policy of Chugach Electric Association, Inc., to recruit, hire, train, promote, and compensate persons without regard to race, color, religion, national origin, sex, marital status, pregnancy, parenthood, physical or mental disability, veteran's status, age, or any other classification protected by applicable, federal, state, or local law.
Chugach is also an affirmative action employer.
BenefitsHealth Benefits (Available through IBEW with the Alaska Electrical Trust Fund)
- Medical & RX
- Dental
- Vision
Financial Security
- 401K Plan
- Defined Benefit (Pension through IBEW)
- Dependent Flex Spending Account
- Basic Life Insurance paid for by Chugach Electric
- Supplemental Life Insurance
- 160 hours vacation for the first year
- 9 Paid Holidays 2 Float Holidays 1 Birthday Holiday
- Employee Assistance Program
- MetLife Will Preparation
Job Summary
Temporary
$39k-47k (estimate)
05/26/2024
06/17/2024
The job skills required for Member Service Representative I (Temporary) include Customer Service, Billing, Accountability, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative I (Temporary). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative I (Temporary). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative I (Temporary) positions, which can be used as a reference in future career path planning. As a Member Service Representative I (Temporary), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative I (Temporary). You can explore the career advancement for a Member Service Representative I (Temporary) below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
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Step 3: View the best colleges and universities for Member Service Representative.
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