Job Title: Senior Application Analyst Company: Persistent Technology Inc. (PTI) Location: Flexible (Remote) About Persistent Technology Inc. (PTI): Persistent Technology Inc. (PTI) is a leading provider of innovative technology solutions, specializing in enterprise applications and workflow optimization. We are committed to delivering cutting-edge solutions that enhance operational efficiency and drive business growth for our clients across various industries. Position Overview: As a Senior Application Analyst at PTI, you will play a crucial role in implementing and maintaining customer support workflows, assessing and managing enterprise application components, and providing strategic guidance for the adoption of new technology products and processes. Your expertise in workflow analysis, technology assessments, and business-related studies will contribute to the long-term sustainability and growth of our organization. Key Responsibilities: Implement and Maintain Customer Support Workflow: Manage new release communications, bug fixes, and support requests/questions. Assess, select, manage, and implement enterprise application components to ensure the technical solution aligns with the organization's operational and functional baseline. Educate others on product-specific best practices and lead enterprise applications integration efforts. Conduct Workflow Analysis and Technology Assessments: Research and analyze issues by reading documentation and conducting workflow analysis. Define business case plans and architecture strategies supporting long-term sustainability and growth. Provide Guidance for Adoption of New Technology Products: Offer strategic guidance and strategies for the adoption of new technology products and processes to optimize developer, customer, and end-user experience. Stay updated on emerging technologies and trends in the industry. DICOM and IHE Domain Knowledge: Possess expertise in DICOM and IHE domains to effectively address technical issues and provide solutions. Analysis and Issue Resolution: Investigate and analyze issues by setting up environments, creating test data, and reproducing issues. Identify root causes, test various scenarios, and perform end-to-end testing to ensure resolution. Communicate findings and resolutions effectively to relevant teams. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree preferred. Minimum of 5 years of experience in application analysis, preferably in healthcare or related industries. Proficiency in managing customer support workflows and enterprise application components. Strong understanding of DICOM and IHE domains. Experience in conducting workflow analysis, technology assessments, and business-related studies. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Veterans Affairs experience and an active PIV Card are nice to have. At PTI, we value diversity, creativity, and innovation. Join our team and contribute to delivering exceptional solutions that drive business success and customer satisfaction. Apply now and become a part of our dynamic team.