2 Jobs in alcoa, tn
momentum is Hiring a NOC Manager Near Alcoa, TN
General Duties And Responsibilities
- Lead and coach all levels of NOC Technicians and NOC Staff, ensuring efficient resolution of Momentum Corporate and customer issues.
- Foster a customer-centric work environment that motivates the team and meets company goals.
- Serve as a point of escalation for technical issues, striving to reduce future escalations.
- Collaborate with the Training Manager to ensure effective training and development of all NOC personnel.
- Oversee daily operations such as network event resolution, ticket queue management, and service level adherence.
- Identify inefficiencies and lead improvement initiatives to enhance service quality and operational efficiency.
- Assist with New NOC Supported commercial launches and manage related operational tasks including Alarm Turn-up and Validation, and Customer Notification requirements.
- Handle after-hours escalations as needed.
- Manage network monitoring, incident resolution, problem management, change management, and recovery management.
- Provide continuous performance coaching and guidance to all NOC technicians.
- Ensure adherence to established procedures and processes.
- Monitor key performance goals and ensure achievement of service level objectives.
- Conduct periodic performance reviews and quality assessments, providing targeted coaching as needed.
- High school diploma or equivalent.
- At least Five years of supervisory experience in a call center or technical support environment, managing technical staff or equivalent leadership experience.
- Demonstrated ability to tackle complex problems and lead a team effectively.
- Proficiency in Windows, MS Office suite, and web-enabled technical support applications.
- Strong knowledge of call center and technical support best practices.
- Advanced degree in management, business, or a technical field from an accredited college.
- Extensive experience in call center or technical operations management.
- Comprehensive knowledge of routing, switching, and network configuration.
- Exceptional analytical, problem-solving, and communication skills.
- Leadership experience in a 24x7x365 Network Operations Center environment.
- Certifications such as CCNA, JNCIA, or equivalent are highly desirable.
- This role requires extended periods of sitting and regular use of hands for typing.
- Must be able to occasionally stand, walk, or reach, and carry up to 30 lbs.
- Strong written and oral communication skills are essential.
- Momentum's NOC operates 24/7, 365 days a year. This role requires flexible work hours, including on-call responsibilities and variable days off.
Job Summary
Full Time
Ancillary Healthcare
$108k-136k (estimate)
05/25/2024
06/22/2024
NEW YORK, NY
500 - 1,000
2017
AJITPAL DHALIWAL
$200M - $500M
Ancillary Healthcare
Related Companies
The job skills required for NOC Manager include Network Operations, Leadership, Technical Support, Initiative, Problem Solving, Change Management, etc. Having related job skills and expertise will give you an advantage when applying to be a NOC Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by NOC Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for NOC Manager positions, which can be used as a reference in future career path planning. As a NOC Manager, it can be promoted into senior positions as a Network Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary NOC Manager. You can explore the career advancement for a NOC Manager below and select your interested title to get hiring information.
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