Guest Services Supervisor

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The successful candidate:

Hours: Mon - Fri 7:00am - 4:00pm

*Flexibility is required to assist with coverage as needed, to include some weekends or varying shifts. Holiday rotation may apply.

The Guest Services Supervisor will provide leadership and support to teams in the Guest Services and Guest Quarters areas, overseeing the daily operations of the main lobby, volunteer program and patient relations. This leader will embody servant leadership skills to support team members as a working supervisor and ensure the highest level of service is provided to guests, problem solve and ensure conflict resolution, all while creating a welcoming and hopeful environment for all.

Minimum Qualifications:

• Education: Bachelor's degree preferred

• Experience: Management experience required, 5 years of customer service in hospitality or healthcare field preferred

• Schedule: As a working supervisor it is required to have the ability to work flexible hours and shifts, participate in the staffing schedule regularly, and fill in, as needed. On-call availability after hours for staff guidance. Schedule is subject to change based on business needs.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information