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Retail Assistant Manager
TCC Wireless Yulee, FL
$49k-77k (estimate)
Full Time | Telecommunications 5 Days Ago
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TCC Wireless is Hiring a Retail Assistant Manager Near Yulee, FL

Full-Time Retail Assistant ManagerT-Mobile Premium Retailer – TCC WirelessAssistant Manager enjoys a fast-paced and high energy environment. As a RAM you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.
Essential Functions
  • Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
  • Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.
  • Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
  • Leads by example by exceeding organizational sales goals and performance metrics
  • Responsible for hiring, developing, motivating and managing a high-performing team.
  • Manages store inventory, new product shipments, customer returns, Trade-In devices, demo device management, store supplies, etc.
  • Ensures store compliance with audits and paperwork security management
  • Manages cash, credit card and other payment media handling /Register Management.
  • Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
  • Offers consultative sales and service on the sales floor.
  • Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action.
  • Shares responsibility and accountability of both routine and important tasks and decisions.
  • Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate.
  • Keeps abreast of the rapidly evolving Wireless technology.
  • Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
  • Builds relationships with TCC Wireless employees and customers across all channels of the business.
  • Ensures compliance with all company policies and procedures.
  • Represents the company at community events fostering a positive brand image
Minimum Qualifications
  • High School Diploma or GED, College degree is a plus.
  • Minimum 2 years’ experience in T-Mobile or other wireless retail environment retail.
  • Legally authorized to work in the United States.
  • Operational and financial performance management skills, especially site P&L management.
  • Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.).
  • Ability to work nights, weekends, and holidays in a retail environment.
  • This is a full-time role working minimum 45 hours per week
  • Professional, energetic, honest, patient and empathetic.
  • Ability to problem solve, analyze results, plans for the future, make good decisions, strong organizational skills, advocate of change, strategic thinker, relationships builder and be able to coach and develop others.
  • Excellent written, verbal and interpersonal communications skills.
  • Reliable transportation.
  • Must be able to stand for long periods of time on the sales floor.
  • Must be able to move and/or lift up to 25 pounds.
Benefits Offered
  • Medical, dental and vision
  • 401k match
  • Phone service discounts
  • Development and growth opportunities
EEO StatementTCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Telecommunications

SALARY

$49k-77k (estimate)

POST DATE

05/31/2024

EXPIRATION DATE

06/20/2024

WEBSITE

tccmobile.com

HEADQUARTERS

LAKEWOOD, CO

SIZE

25 - 50

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Telecommunications

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The job skills required for Retail Assistant Manager include Customer Service, Initiative, Accountability, Store Management, Motivating, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Assistant Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Assistant Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Retail Assistant Manager positions, which can be used as a reference in future career path planning. As a Retail Assistant Manager, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Assistant Manager. You can explore the career advancement for a Retail Assistant Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Assistant Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Assistant Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Assistant Manager job description and responsibilities

Assistant Store Managers complete management and organizational tasks that support the efficiency of a store’s operation and promote a great shopping experience for store patrons.

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Assistant managers must settle conflicts such as scheduling errors or customer complaints.

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Retail assistant managers are leaders with strong customer service skills who can multitask and use sales techniques to move merchandise.

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Retail assistant managers oversee the store sales team and other staff members.

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They are responsible for carrying out the manager's orders, supervising retail associates, providing customer service and helping hire and train new employees.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Assistant Manager jobs

During training, the retail assistant manager works very closely with the store manager to learn their daily job functions.

02/15/2022: Rochester, MN

Experienced retail assistant managers also help with hiring, training and supervising employees.

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Retail assistant managers must be able to cooperate with others to lead effectively and motivate the team to perform at their best.

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Retail assistant managers report to, and work directly under, the store manager as a member of a team-oriented environment.

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Work closely with the Retail Store Manager to cultivate and maintain a positive and uplifting work environment and family-centric culture.

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Step 3: View the best colleges and universities for Retail Assistant Manager.

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