You haven't searched anything yet.
Grow your hospitality career with us!
Compensation negotiable based on experience.
JOB SUMMARY:
Represents the hotel throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit checking procedures. Completes all necessary items in regards to the guest’s account in the property management system. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
DUTIES AND RESPONSIBILITIES:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit and cash handling procedures.
4. Understands room status and rooms status tracking.
5. Knows room locations, types of rooms available and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins and special requests.
8. Possesses a working knowledge of the reservations system. Take reservations and cancellations as needed. Provide confirmation and cancellation numbers.
9. Know how to use front office equipment.
10. Processes guests check-in and check-outs.
11. Use proper telephone etiquette.
12. Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
13. Reports any unusual occurrences or requests to the General Manager or Assistant General Manager.
14. Knows all safety and emergency procedures. Is aware of accident prevention policies.
15. Maintains the cleanliness and neatness of the front desk area.
16. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
17. Must be able to speak, read, write and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language (English) used by guests who visit the workplace.
18. Assists in keeping the cleanliness of the lobby, business center and breakfast area to the hotel’s standards.
19. Assists with keeping the 24 hour coffee service operational.
20. Maintains the cleanliness of the front desk and office area.
21. Completes all other duties as assigned.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 24 – 40 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time | Part Time
$27k-36k (estimate)
06/09/2024
10/05/2024
The job skills required for Hotel Guest Service Agent include Front Office, Housekeeping, Cash Handling, Property Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Guest Service Agent positions, which can be used as a reference in future career path planning. As a Hotel Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Guest Service Agent. You can explore the career advancement for a Hotel Guest Service Agent below and select your interested title to get hiring information.