Description

$1,000 hiring bonus (restrictions apply), full time employees receive full coverage medical, dental and vision benefits at no additional cost, discounted childcare available, free rides on the CDA bus routes to Spokane, Post Falls and Coeur d'Alene available, free meal each shift, discounted food and gas at all venues, and many more!

SUMMARY:

The Call Center Telephone Operator will answer incoming calls for the Coeur d’Alene Casino Resort Hotel and assist callers as necessary.

RESPONSIBILITIES:

• Answer a high volume of constant incoming calls and respond to customer requests by transferring calls to requested extensions, answering questions with appropriate and accurate information.
• Accurately input hotel reservations, maintaining constant knowledge of current packages and coupon offerings which do change each month and offering appropriate up-sale information.
• Assist callers with setting tee times when booking hotel stay and play reservations for the Circling Raven Golf Course.
• Repetitively communicate knowledge, of casino, upcoming events, promotions, Hotel policies and Players Club policies.
• Handle and log all employee absence call-ins according to casino policies.
• Maintain up to date knowledge and ability to give assistance with City Link bus routes, hours of operation for each service with in the casino, directions to the property in order to provide timely and accurate information to callers.
• Other projects and duties as assigned.

Qualifications

QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent preferred.
• Must be 18 years of age or older.
• Previous experience in an answering a steady volume of incoming calls, communicating with internal and external customers and multi-tasking required.
• Must have basic computer knowledge and skills.

Skills/Knowledge:

• Excellent customer service skills required.
• Excellent verbal and written communication skills required.
• Must type 25-30 WPM.
• Must be able to multitask.
• Must be computer literate with the ability to learn different software programs.
• Must work well in a team environment.
• Must be able to follow detailed instructions precisely.
• High proficiency utilizing search engines to farm for information.
• Basic problem solving skills required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitive activities; sit for long periods of time; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include ability to adjust focus.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.