POSITION TITLE: Program Coordinator – Youth Programs
DEPARTMENT: Family and Resident Services
STATUS: Non-Exempt
SALARY: $50,000 - $60,000, dependent upon experience
POSITION SUMMARY:
One of the many ways the WHA is breaking the cycle of poverty among its residents is through
the development of programs designed to target youth, equipping them with the skills, resources,
and education needed to flourish, thrive, and achieve self-sufficiency. These programs include
the WHA’s summer camp programs, after-school learning center programs, arts programs,
basketball program, as well as other educational programming for WHA residents. Under the
direction and supervision of the VP of Resident Services, the Program Coordinator will oversee
the planning and implementation of these programs from end to end, overseeing operations,
managing budgets, coordinating with partnering agencies, achieving measurable results, and
analyzing data and metrics to continuously refine and improve these programs or add additional
programming that will benefit public housing youth and assist in achieving the mission of the WHA.
This is an onsite (not remote), fully benefitted position. Normal business hours are from Monday
through Friday, 8:00 a.m. to 4:30 p.m., though this position may require occasional work outside
of normal business hours for special events. This position may require driving to various WHA
sites to coordinate programs or events.
ESSENTIAL FUNCTIONS:
1. Collaborates with the Vice President of Resident Services and community partners to

establish program goals, deliverables, scope, and methodologies.
2. Creates and manages all program data and produces reports to track milestones, goals, and

to identify and resolve any problem areas; presents data to drive strategic program decisions.
3. Engages in outreach activities to drive program enrollment and participation and monitors and

manages program attendance.
4. Establishes quality standards and quality control procedures, consistently assessing

programs and seeking opportunities for improvement.
5. Builds strong relationships with community partners, prospective funders, stakeholders, and

clients to ensure implemented solution meets defined success criteria.
6. Monitors the program budget under the guidance of the VP of Resident Services.
7. Collects regular client feedback and uses creativity to establish, improve, and refine services.
8. Assists in the development of grant proposals, contracts, funding requests, and renewals as

requested in seeking funds to sustain and expand programs.
9. Regularly gathers, reviews, and acts on all required data within established timelines,

including providing reports and metrics to the VP and department Chief.
10. Develops and maintains working relationships with other WHA departments, vendors, and

funders to garner support and participation.
11. Attends meetings and trainings related to the program as requested.
OTHER RESPONSIBILITIES:
1. Performs similar job-related duties as assigned.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
1. Four (4) year college degree required.

The Worcester Housing Authority provides reasonable accommodations to people with disabilities
630A Plantation Street·• Worcester, MA 01605 • (508) 635-3000 • Fax (508) 635-3186 Revised 03.2024

2. Ability to create, coordinate and follow through on the administration of programs.
3. Ability to work independently, take initiative, and produce positive results.
4. Attention to detail and analytical skills; ability to use data to drive program success.
5. Familiarity with process improvement techniques and methodologies.
6. Excellent interpersonal communication skills; ability to set expectations and goals, and to

accept and deliver constructive feedback.
7. Ability to work effectively with clients representing diverse backgrounds and cultures.
8. An understanding of the cycle of poverty, its causes, and barriers faced by this demographic.
9. Ability to manage multiple tasks and projects simultaneously, stay organized and meet

deadlines.
10. Excellent computer skills, specifically in Microsoft Teams, Word, Excel, and Outlook.
11. Ability to be relied upon to be available for work.
12. Valid, insurable driver’s license required.

The Worcester Housing Authority provides reasonable accommodations to people with disabilities
630A Plantation Street·• Worcester, MA 01605 • (508) 635-3000 • Fax (508) 635-3186 Revised 03.2024