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Primary Skills
· 3-4 years of experience in ITSD Desktop support at customer site.
· Provide hands and feet support to servers, network, backup devices etc.
· Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment.
· Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.
· Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products).
· Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
· Manage hard and soft break fix services for laptops and desktops.
· Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
· Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
· Experience with Service management tool – Remedy
· Should have expertise on EUC tools, remote support tools, MS office and outlook.
· Preferable to have a good understanding of Lync, VPN, and mobile device support.
· Ensure that each Desktop Device is installed with the appropriate Desktop image.
· Manage Desktop Devices (hardware and software) incidents through to resolution.
· Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
· Provide VIP support for Desk side issues, if required need to travel on ad-hoc basis.
· Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
· Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.
· Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory.
· Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability.
· Should have information about Inlet & outlet power supply / Dual supply information.
· Should have access to Blade Chassis and on Physical Server integrated console for configuration.
· Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location.
· Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.
· Good to have – knowledge in AD and smart hands and feet support.
· Good to have – Knowledge in Networking and smart hands and feet support.
· Good to have – knowledge and experience of supporting MAC devices and tablets
· HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS)
Desirable Skills
Roles and Responsibilities
Additional Comments
Contractor
$58k-73k (estimate)
05/02/2024
06/22/2024
yash.com
East Moline, IL
1,000 - 3,000
The job skills required for Desktop support include Troubleshooting, Technical Support, Operating System, Desktop Support, Installation, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.