5 Jobs in Winslow, ME
Northeast Laboratory Services is Hiring a Customer Experience Representative Near Winslow, ME
About NEL Scientific and AnalytiChem:
NEL Scientific is seeking a Customer Experience Representative to support multiple brands under the AnalytiChem umbrella throughout North America.
AnalytiChem is a global scientific company focused on enabling laboratories to achieve their best results. We support our customers through a wide range of inorganic and organic reference materials, culture media products, laboratory consumables and sample preparation equipment. Our brands include SCP Science, Chem Service, Bernd Kraft, OREAS, Chem-Lab, NEL Scientific and BioTRADING and we support customers in a wide range of industries, including industrial, agricultural, environmental, and animal health.
Position Summary:
The Customer Experience (CX) Representative's primary role is to foster positive interactions with customers through professionalism and a "people-first" mindset. The CX will be responsible for accepting and entering orders, sending acknowledgements, answering questions, addressing customer concerns, and keeping organized records/files. This position will primarily support the Chem Service brand, which is located in Westchester, PA.
Requirements:
Education
- High School Diploma or Equivalent
Knowledge, Skills and Experience
- Customer service oriented, will be required to interact with internal and external customers to ensure their needs are met.
- Excellent communication skills, both on the phone and through email.
- Ability to multi-task and prioritize.
- Ability to work independently or as part of a team.
- Ability to use Microsoft Office programs (Outlook, Excel, Word).
- Previous experience with order entry programs a plus.
- Basic understanding of chemicals/chemistry a plus.
Physical Requirements
- Able to sit at a desk for long periods of time (sit-stand station provided upon request).
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Winslow, ME 04901: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Durable Manufacturing
$34k-43k (estimate)
07/24/2023
10/09/2024
nelabservices.com
WINSLOW, ME
25 - 50
1972
Private
RODNEY E MEARS
<$5M
Durable Manufacturing
Related Companies
About Northeast Laboratory Services
NEL is an environmental testing laboratory that offers asbestos identification and nutritional labeling services for the food safety sector.
The job skills required for Customer Experience Representative include Customer Service, Communication Skills, Customer Support, Microsoft Office, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
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Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Customer experience representative document their exchanges with clients, often using customer relationship management software.
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They generally need to know how to create and update tickets and how to search for customer records.
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Customer service representative listen to or read about customer problems and suggest solutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
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Most customer service representative jobs require candidates to complete on-the-job training.
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Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
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The person needs to know when to ask for referrals or reviews from customers.
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Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
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Step 3: View the best colleges and universities for Customer Experience Representative.
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