Overview

Working under direct supervision of the Supervisor, Depot, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician II, Depot is responsible for ensuring defective computer products are repaired and refurbished with high quality, while meeting customer, manufacturer and industry standards. The Technician II, Returns assists and mentors Technician I level employees to perform all parts of the job and ensure that all Depot processes are followed.

Responsibilities

Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems.

Ensures contents and specs of refurbished and repaired items are validated for completeness and high quality of work.

• Ensures refurbished and repaired items meet customer, manufacturer and industry standards upon completion

Mentors, trains and assists Technician 1 to perform all parts of the job

Keeps certifications already obtained current and up to date and attains additional certifications required to repair equipment from different manufacturers.

Receives returned inventory into the Refurbishment Lab and assists with location management (put-away) and auditing of Refurbished items in warehouse locations

Performs all other duties or special projects as assigned

Requirements:

Associates Degree or relevant experience

3 Years of relevant experience

Network or Security (CompTIA)

A /ITF (CompTIA)

OEM Warranty certifications (HP, Lenovo, Dell) desired.

Min

Max

Qualifications

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”