12 Jobs in Wilmington, DE
The Quoin Hotel is Hiring a Front Office Supervisor Near Wilmington, DE
Job Description
We are currently looking for a talented Front Office Supervisor for The Quoin Hotel , who enjoys the hospitality industry and supervising a team.
Key attributes of our Front Office Supervisor:
- A person who enjoys a fast paced work environment and can respond quickly and smartly.
- Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regards to service and processes.
- A person who is able to blend an authentic, unique, and personalized service with a professional approach.
- Someone who thinks and acts like an entrepreneur and will take care of the hotel and its guests as it was their own.
Job Description
- The position requires the supervision of the day-to-day Front Office operations to ensure the highest level of service to our guests, while maximizing room revenue and occupancy.
- The candidate must possess a strong ability to motivate, lead, train, direct, and have organization skills.
- Keeps the Front Desk team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures compliance with all Front Office policies, standards and procedures.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information for property and local attractions.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Requirements
- Previous Front Office supervisory experience.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Computer knowledge in Windows environment as well as proficiency in property management system.
- Experience with cost controls and yield management.
- Ability to work a variety of varying schedules.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
Benefits
- Full Comprehensive Affordable Healthcare Benefits
- 401(K) Retirement Savings
- Paid Vacation, Personal Time Off
Job Summary
Full Time
$49k-65k (estimate)
05/28/2024
06/10/2024
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
