3 Jobs in Wilmette, IL
Illinois Bone Joint Institute is Hiring a Patient Services Coordinator II Near Wilmette, IL
Full-time
DescriptionThanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Wilmette physical and occupational therapy team.
Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.
IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better.
We would love to talk to you about joining our team as a Patient Services Coordinator if you
- Thrive in a fast paced, multifaceted public-engaging environment
- Want to work in a culture of “Trust, Respect and Pride”
- Are professional, positive, engaging, and personable
- Are passionate about making memorable connections and following through
- Rarely settle for the status quo and bring ideas to create better teams
- Demonstrate professional verbal and written communication
- Move easily through multiple technical software platforms
- Fast Paced Healthcare, Wellness/Spa Front Desk
- Hospitality Industry Front Office/Guest Services
- Fast paced food service industry - waitresses, hostesses, bartenders, baristas
- Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
- Provide daily support to the management and staff as needed
- Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
- Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
- Occasional travel to nearby clinics to assist with Front Desk Coverage
- NO WEEKENDS!
- A positive team environment with colleagues and managers committed to your success
- Gain skills in multiple areas of Administrative Operations and Patient Care
- Leadership Development pathways
- Provide support for our communities with our philanthropic group - IBJI Cares
- Career growth - as IBJI continues to grow, so do opportunities
- A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage
Responsibilities
- Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Answering general inquiries
- Appointment scheduling
- Phone reception, patient triage, and escalation to appropriate staff
- Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Check in/out procedures
- Patient chart management
- Collection/posting of patient responsibility payments (including copays and deductibles)
- Insurance verification and Referral management as required
- Assist in training staff and mentoring new employees within department
- Maintains clean and safe work environment
- Other office duties as assigned
- Education
- High school diploma or equivalent required
- Associates degree preferred (healthcare concentration field a plus)
- Experience
- Minimum three years experience in customer service role required (medical office experience is a plus)
- Minimum 1 year in a patient services related role required
- EHR experience with Epic experience preferred
- Skills
- Knowledge in medical terminology preferred
- Ability to handle highly confidential, sensitive and non-routine information
- Familiarity with scheduling and rearranging appointments
- Possess good working knowledge of Microsoft Office and Windows-based computer applications.
- Insurance payer and eligibility knowledge
- Must be a team player
- Able to work in a fast-paced environment and have a flexible schedule as needed
- Neat, professional appearance
- Strong written and verbal communication skills
- Results oriented with concern for appropriate process.
- Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
- Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
- Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
- Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
- Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
- Work may be stressful at times.
- Contact may involve dealing with angry or upset people.
$19 - 21$/hour based on education and experience
Job Summary
Full Time
Ambulatory Healthcare Services
$38k-46k (estimate)
06/05/2024
07/03/2024
ibji.com
LINDENHURST, IL
1,000 - 3,000
1991
WAYNE GOLDSTEIN
$50M - $200M
Ambulatory Healthcare Services
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About Illinois Bone Joint Institute
Illinois Bone & Joint Institute offers comprehensive sub-specialty care for a wide variety of orthopedic and sports medicine problems. From on-site physical therapy and in-office MRI to physicians who are leaders in their field, Illinois Bone & Joint Institute is the premier physician group offering cutting-edge orthopedic care in the Chicagoland area. All our physicians are fellowship-trained and board certified, which means that they underwent years of advanced training and education for specific orthopedic conditions. Whatever your orthopedic or sports medicine problem, the physicians at IB ...
JI are there to provide state-of-the-art compassionate care. Go to http://www.ibji.com to find a doctor or location near you.
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The job skills required for Patient Services Coordinator II include Customer Service, Written Communication, Microsoft Office, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Coordinator II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Coordinator II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Coordinator II positions, which can be used as a reference in future career path planning. As a Patient Services Coordinator II, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Coordinator II. You can explore the career advancement for a Patient Services Coordinator II below and select your interested title to get hiring information.
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