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Computer User Support Specialist
$52k-65k (estimate)
Full Time
2 Weeks Ago
I Link Communications Inc is Hiring a Computer User Support Specialist Near White, NM
Job DescriptionLink Solutions is seeking a Computer User Support Specialist (Senior-Level) to join our team in White Sands Missile Range, NM.
The Support Specialist role encompasses support in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support.
Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities
- Must be a US Citizen
- Non-remote (relocation incentive available)
The Support Specialist role encompasses support in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support.
Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities
- Ensure all issues received via email, walk-in, or assigned by the RNEC during duty hours are responded via email, phone call, or deskside support within Service Level Agreements (SLAs).
- Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
- Installation of all new computers and the relocation of computers within locations as provided. Install all computer hardware and software to ensure the user is fully functional and operational without errors and preserve the user’s data to be transferred to the new PC.
- Monitor compliance with information management policies during account verification and management within the Army Training Certified Tracking System.
- Update and maintain the current approved Microsoft Windows OS images and provide feedback, software, and configuration changes to the RCC and NEC imaging teams.
- Diagnose and repair hardware and software-related issues for computers, network printers and scanners, and mobile devices across unclassified and classified environments.
- Ability to work cooperatively and independently to research and document issues and solutions.
- Develop, test, and implement new software and patches before release to the general user base.
- for Carlisle Barracks and Fort Stewart
- Provide elevated quality service and support for the mission-critical systems and VIP end users.
- Work collaboratively with multiple enterprise directorates and installations to provide complete support to the end user.
- Acting as a focal point for organizational computer-related activities by guiding technical aspects of computers and system use to organization users.
- Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.
- Specialized subject matter expertise in one or more areas of the service desk operations.
- Facilitate and set up video teleconference events for end users through CISCO and Microsoft Teams-based systems.
- Provide updates to the team, management, and users regarding the status of current video teleconference events.
Job Summary
JOB TYPE
Full Time
SALARY
$52k-65k (estimate)
POST DATE
06/03/2024
EXPIRATION DATE
07/04/2024
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The job skills required for Computer User Support Specialist include Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Computer User Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Computer User Support Specialist. Select any job title you are interested in and start to search job requirements.
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