Customer Success Representative

About Us:

Leap Brands is a dynamic and growing advisory and recruitment firm known for delivering top-notch talent solutions to a diverse range of clients across industries. As we continue to expand our team, we are seeking a motivated and results-oriented Customer Success Representative to join our vibrant and collaborative environment.

Position Overview:

We are seeking a dynamic and customer-focused Customer Success Representative to join our team. The primary responsibility of this role is to serve as a dedicated point of contact for our clients and candidates, ensuring their satisfaction and success throughout the recruitment process. The ideal candidate will possess strong interpersonal skills, a passion for delivering exceptional service, and a genuine desire to help others succeed.

Responsibilities:

• 1. Client Relationship Management: Build and maintain strong relationships with clients, serving as their main point of contact and addressing any inquiries, concerns, or feedback.
• 2. Candidate Engagement: Provide personalized support to candidates throughout the recruitment process, including scheduling interviews and facilitating communication with clients.
• 3. Onboarding Assistance: Guide candidates through the onboarding process.
• 4. Performance Monitoring: Monitor the progress and performance of candidates placed in positions, proactively addressing any issues or challenges that may arise and identifying opportunities for improvement.
• 5. Customer Feedback: Gather feedback from clients and candidates to assess satisfaction levels and identify areas for enhancement, leveraging insights to drive continuous improvement and optimize the recruitment experience.
• 6. Process Optimization: Collaborate with internal teams to streamline and optimize recruitment processes, ensuring efficiency, accuracy, and alignment with best practices and industry standards.
• 7. Data Management: Maintain accurate and up-to-date records of client and candidate interactions in our CRM system.
• 8. Cross-functional Collaboration: Collaborate closely with recruiters to ensure seamless coordination and delivery of services to clients and candidates.
• 9. Customer Advocacy: Serve as a champion for our clients and candidates, advocating on their behalf and representing their interests within the organization.

Qualifications:

• Bachelor's degree in business administration, human resources, communications, or a related field preferred.
• Previous experience in customer service, account management, or a similar role, preferably in the recruitment or staffing industry.
• Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients and candidates.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in CRM systems, Microsoft Office Suite, and other relevant software applications.
• A proactive and solutions-oriented mindset, with a passion for delivering exceptional customer service and driving customer success.
• Ability to work independently as well as collaboratively within a team environment.
• Flexibility and adaptability to meet the evolving needs and demands of clients and candidates.