About the Company

Founded in 2014 and led by brothers Nate & Ben Checketts, Rhoneis a premium wellness brand that creates best in classperformance-driven apparel that is engineered for an activelifestyle.

Rhone is dedicated to using their platform andproducts to address and discuss the complex issues that modernindividuals face.

From raising awareness around the mental healthcrisis, to building mutually supportive communities, to providingmen and women with practical tools and resources to navigaterelationships, Rhone seeks to support men and women whileproviding them with versatile clothing for every aspect of theirdaily routine.

In addition to a robust E-commerce business, Rhonecurrently has more than 14 retail stores across the U.S., all ofwhich are used for building community through various initiativessuch as the brand's signature Mind & Muscle events.

Rhone is also a proud partner of Stitch Fix.

About the role

The Retail Key Holder will work on the frontlines ensuring thatevery customer has a positive and comfortable experience. Theywill be an ambassador of Rhone and a representation of itsprinciples (Gritty, Responsible, Evolving, Authentic, and TeamCentered).

The Key Holder will oversee other team members andopen and close the store as needed. They should have a passionfor fitness and living a healthy lifestyle.

What you'll do :

Act as the leader on the floor, driving store vision andpurpose on the floor, as well as acting as the point of contactfor all customer service and operational questions

Mentor team members by being visible and setting an example forwhat great customer experience and product knowledge looks like

Deliver in-the-moment feedback and recognition to Retail SalesAssociates as needed, both new and tenured

Foster and support a productive employee culture

Gather feedback from customers, store team members, and viaobservation to report to store management team

Deliver results while putting the customer first and applyingan omni-channel mindset

Build relationships with customers, team members and businesspartners

Be a Rhone product knowledge expert educating customers onfeatures and benefits

Assess the customer's individual needs providing productrecommendations

Maintain presentation of the sales floor, product, signage, anddisplays in accordance with Rhone's visual merchandisingstandards

Work with store management to ensure shipping and receiving areprocessed in accordance with Company standards

Maintain a neat and organized stockroom in accordance withRhone's organizational standards

Take initiative by jumping in on any task, asking questions andsharing ideas

Demonstrate inclusive behavior across team and customers

What you'll bring :

• Strong interpersonal communication and customer service skills
• Strong organizational, time management and multitasking skills
• A positive attitude and an upbeat personality

The ability to utilize technology effectively and engage withcustomers and your team to meet goals

The willingness to learn, be open to feedback and takes actionas required

Ability to learn procedural knowledge acquired throughon-the-job training

Ability to handle customer interactions and potentialissues / concerns courteously and professionally

Ability and desire to work in a tight-knit team environment

Job Requirements

Willing to work a flexible schedule including evenings,weekends, and holidays

Available to work a minimum of 3 4-hours shifts per week

• Must adhere to scheduled shifts with punctuality
• Ability to lift 25 pounds

Comfortable climbing ladders, moving around regularly, andstanding for extended periods

Must be legally authorized to work in the United States

Must be 18 years of age or older

What you'll get :

• Generous clothing discount and quarterly clothing allowance
• Paid Sick Time
• Bonus Incentive Program
• 10 Company Holidays annually
• 401(k) plan with Company matching (limited)

Other details

• Primary location : Westport, CT
• Reports to : Store Manager

Rhone Apparel, Inc is an equal-opportunity employer and iscommitted to providing a workplace free from harassment anddiscrimination.

We are committed to recruiting, hiring, trainingand promoting qualified people of all backgrounds, and make allemployment decisions without regard to any protected status." / >

Last updated : 2024-05-29