About McDaniel College:

McDaniel College, recognized nationally among "Colleges that Change Lives" and U.S. News and World Report top-tier liberal arts colleges, is a four-year private college of the liberal arts and sciences offering more than 70 undergraduate programs of study, including dual and student-designed majors, plus 20 highly regarded graduate programs. At McDaniel College we value our employees by offering our full-time employees tuition remission, 403B retirement accounts, paid time off, medical insurance, flexible spending accounts, life insurance, and paid maternity and parental leave. For more information about the college's benefits, please click here to review the 2024 benefits guidebook.
Click here to see how McDaniel College employees impact the lives of students.

Job Description:

Reporting to the Bursar, the Student Accounts Specialist is responsible for the analysis, collection, and resolution of past-due student tuition accounts, maintaining third-party billing records, assisting the Assistant Bursar in fund operations. The hourly range for this full-time, 35 hour/week position is $23.50-$24.50.

Specific Responsibilities

Resolution of past-due student tuition accounts

• Provide financial counseling for students who have past-due accounts face-to-face or telephonic meetings.
• Negotiate payment plans with students to resolve past-due accounts. Refer to third-party collections when necessary.
• Analyze monthly account balances for undergraduate and graduate students accounts that have a Bursar's hold.
• Coordinate collection efforts regarding transcript holds with Transcript Clerk.
• Performs accurate data entry to ensure accurate student records.
• Create and execute database reports to evaluate complex datasets related to aged trial balances for past due accounts and a Bursar hold.

Maintain third-party billing records

• Prepare invoices for outside scholarship foundations/agencies.
• Maintain documentation including invoices, coding and payments.
• Communicate to the Financial Aid Office as authorizations for payment are received.
• Run and analyze database reports to reconcile the scholarships posted to student accounts to the paid scholarship file.
• Routinely audit student accounts to determine unpaid or unreconciled items.

Laura Stalnaker and FAW/Self Loan collections

• Create and execute database reports and evaluate complex datasets to reconcile Laura Stalnaker Loan and FAW/Self Loan monthly.
• Analyze dataset to prepare quarterly billing for Laura Stalnaker Loan and FAW/Self loans.

Manage the collection process for bad debt

• Create and execute database reports to evaluate the student accounts in "Bad Debt".
• Prepare monthly invoices and payments for accounts that have moved to "Bad debt".
• Review aged trial balance monthly for outreach collection and refunds process.
• Review refunds and create register for Bursar to process.
• Review payment plan enrollment. Conduct outreach to delinquent accounts and document student accounts.
• Support Assistant Bursar as needed with outreach, County billing and Cohort billing.

Provide back-up support as needed for Cashier

• Provide cashier functions on days when Cashier is not present.
• Open mail and decode payments for proper receipt.
• Execute end-of-day cash receipt reports and generate cash receipts.
• Ensure registers and deposit slips are filed accurately for auditor's review.
• Total petty cash vouchers on a routine basis and prepare check requests to replenish cash drawer.

Perform other duties as required by the office

• Investigate and resolve mail returned for incorrect addresses.
• Process distribution of student tuition bills as needed.
• Assist Financial Services in distribution of paychecks and other Financial Services functions as needed.

Requirements:

Qualifications

• High school diploma required, bachelor's degree in related field preferred.
• Two years of experience in accounts receivable or related experience required; experience in higher education preferred.
• Working knowledge of Microsoft Office Suite, enterprise data management systems such as Colleague, Outlook, and other cloud-based products.
• Knowledge of financial recordkeeping/reporting principles and procedures.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Must be able to anticipate and plan for cyclical activities.
• Ability to deliver effective customer service through accurately assessing and handling phone calls, visitor requests with discretion and a positive attitude.
• Ability to respond to emergency situations in a timely manner.
• Excellent oral and written communication skills to convey complex financial aid processes, ideas, facts, and information effectively and accurately to students, staff, faculty, and the public.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Detail-oriented with skills in proofreading materials and data entry to ensure accuracy.

Working Conditions

While performing the duties of this job, the employee is routinely working in a normal office environment with minimal exposure to adverse conditions. The noise level in the work environment is usually minimal.

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Sitting for long periods of time.
• Some bending and stooping when working with files.
• Limited lifting involved but not more than 10 pounds at a time.
• Finger dexterity for typing and use of other office equipment.
• Flexible, able to work well under pressure. Must be able to meet deadlines and multi-task.
• Some bending and stooping when working with files. Remove when working with files.

Additional Information:

McDaniel College is committed to building a diverse workforce that reflects the student body. McDaniel College, in compliance with federal and state laws and regulations, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities. McDaniel College will not tolerate any discrimination or harassment on basis of any protected status including protective hairstyle, race, religion, color, ancestry or national origin, disability, age, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, military status, genetic information, marital status, veteran's status, or any other actual or perceived legally protected characteristics. For more information on the College's commitment to diversity, equity and inclusion, please visit this link.

Application Instructions:

Completed applications must include the following: cover letter addressing position qualifications and related experience; resume, names and contact information of three professional references, and a completed job application. Review of applications begins immediately and continues until position is filled.

Frequently Asked Questions (FAQs)