Job Description:

Fidelity is seeking a Sr. ServiceNow - Senior Software Engineer to join their IT Service Management Technology Solutions and Modernization Team. It is a fast paced, dynamic environment with interactions with many enterprise applications and incorporating modern portal technology ensuring the optimal internal associate experience relating to internal technical information and support across Fidelity.

The team seeks an ambitious team member to help build and support applications for Fidelity's ITSM framework. You'll directly work on the ServiceNow application and assist with many enterprise integrations. The candidate must be UI focused with strong collaboration skills to be able to work well with fellow developers, user experience designers, and quality assurance engineers across a distributed team. This is an excellent opportunity to work in a highly innovative area and to grow skills in areas such as developing cloud ready applications, automated infrastructure as well as evaluating emerging UI technologies.

The Expertise You Have and The Skills You Bring

• Bachelor’s Degree in Computer Science, Engineering, IT or equivalent

• Five or more years’ experience in a software development related to the role

• Strong knowledge of the ITSM framework.

• Experience with development and implementation of any ServiceNow ITSM Modules – Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Configuration (CMDB) or other ITSM / CMDB applications (MID Servers, Discovery).

• Experience with ServiceNow client and server-side JavaScript and ServiceNow APIs

• Familiar with the following software languages: JavaScript, Powershell, HTML, JSON, CSS, AJAX

• Experience in working within the Agile best practice and participate in the ceremonies.

• Ability to lead and mentor junior-level developers

• Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships

• Comfortable as a self-starter – able to act independently under general direction.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.