JOB DESCRIPTION

Guest Services Specialist is responsible for delivering exceptional customer service. This role will answer calls and field them accordingly, address questions and needs of the customers and provide an overall welcoming environment.

REQUIREMENTS AND QUALIFICATIONS

High school diploma or equivalent

Proficient in Microsoft Office, and data entry experience

Multi-line telephone experience

Professional appearance and disposition

Fluent in English language

Strong listening skills

Excellent verbal and written communication skills

Must be able to convey messages to employees clearly and quickly

Detail oriented

Problem solver

Outstanding customer service skills

Must be a team player, self-motivated

Ability to multi-task

DUTIES AND RESPONSIBILITIES

Operate a multi-line phone system

Answer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transferring them to the appropriate person or department quickly

Communicate with callers in an efficient manner, minimizing the time they are put on hold

Keep written records of who is on hold

Take detailed messages when call cannot be completed including name, phone number, time of call, and information requested to be delivered to the appropriate party in a timely manner

Use the caller’s name whenever possible

Handle customer complaints effectively and direct the customer if required to the appropriate manager

Welcome visitors in a warm and friendly manner, and answers any questions customers may have

Keep detailed and accurate records of visitor requests and calls received

Maintain the general office filing system

Receive deliveries, sort, and distribute incoming mail

Follows procedure for time clocks and ensure is properly clocking in and out of work daily

Maintains professional appearance and neat work area

Take inventory of office supplies and refreshments, restock as needed

Handle retail apparel sales

Perform other job-related duties as assigned by management

BENEFITS :

• Health, dental and vision coverage for employee
• 401kKPlan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Long term job security

Compensation : $22.00 - $25.00 depending on experience

Last updated : 2024-06-07