1 Job in Westborough, MA
DoubleTree by Hilton Hotel Boston - Westborough is Hiring a Front Desk Supervisor Near Westborough, MA
As Front Office Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.
TEAM Culture:
Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you'll uncover new reasons to love what you do!
T.E.A.M = Together Everyone Achieves More
Advancement Opportunities and Professional Career Path:
• Assistant Front Office Manager • Front Office Manager • Assistant General Manager
Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?
Our Management Development Program is a perfect way to get YOU to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?
TEAM Benefits:
- 401k
- Health/Dental/Vision/Life/Voluntary Insurance
- Management Development Program
- TEAM and Travel Discounts
- Vacation/Well/Holiday Pay
- Career Advancement Opportunity
- Referral Bonus Program
- Free Parking
- We are conveniently located within walking distance from multiple bus lines for easy commuting
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.
Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!
What you will be doing:
- Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
- Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
- Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
Requirements to be successful in this role:
- 1-2 years' supervisory experience in a Hilton hotel setting or luxury hotel environment
- Two-year college degree or equivalent hospitality experience
- Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
- Fluency in English: additional languages preferred. Spanish language skills are beneficial
- Excellent verbal and written communication skills
- High energy with effective and influential people skills. Positive attitude and the desire to motivate others
- Strong leadership skills
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Full availability is required, must be able to work varied hours including nights, weekends, and holidays
Source: Hospitality Online
Job Summary
Full Time
$43k-59k (estimate)
08/15/2023
07/10/2024
The job skills required for Front Desk Supervisor include Front Office, Customer Service, Housekeeping, Leadership, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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