2 Jobs in Wellesley, MA
Sun Life is Hiring a Member Support Representative Near Wellesley, MA
Job Description: Location: We support US flexible working arrangements in the contiguous 48 states.
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life’s internal claims professionals and Client Relationship Executives. Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction.
How you will contribute:
- Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems.
- Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Inquiries will focus on aspects of the client’s group benefits plan. Topics will include details about their eligibility, coverage and claims.
- Effectively listen to members and determine the best course of action. Most calls are resolved through well documented processes.
- Empathetically assist the member through the claims process.
- Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience.
- Achieve productivity, scheduled adherence and quality assurance expectations as well as exude leadership competencies that contribute to a successful team environment.
- Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible
- Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience
- Ability to actively listen to customers, paying attention to their needs, frustrations and suggestions is critical
- Manage stressful situations with composed behavior demonstrating empathy and understanding
- Demonstrated aptitude in problem solving and thinking “outside the box”
- Possess the capability to work effectively in a fast-paced environment that demands high energy and passion for customer service
- Commitment is required to be flexible, adaptable, and motivated to pitch in and support the team's work at all times
- Ambition to continuously learn and develop professionally through feedback and coaching
- Proven record of providing strong and effective customer service.
- Solid systems and technology skills
- Strong verbal and written communication skills
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Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
If you are a California resident, the salary range for this position is:
- Southern region: $41,700 – 56,300 annually
- Central region: $43,900 – 59,300 annually
- Northern region: $47,000 – 63,500 annually
- The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category: Customer Service / Operations
Posting End Date: 10/06/2024
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Summary
Full Time
Investment Management
$44k-55k (estimate)
03/03/2024
06/21/2024
sunlife.com
AUSTIN, TX
15,000 - 50,000
1865
JUDY DECK
$1B - $3B
Investment Management
Related Companies
About Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. We provide a wide range of insurance and investment products and services in key markets around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines and Indonesia. At Sun Life, we have more than 34,000 employees and 112,900 advisors worldwide.
The job skills required for Member Support Representative include Customer Service, Problem Solving, Commitment, Written Communication, Leadership, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Support Representative positions, which can be used as a reference in future career path planning. As a Member Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Support Representative. You can explore the career advancement for a Member Support Representative below and select your interested title to get hiring information.
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