KeenLogic is seeking a mid-level Product Manager to support a CAO enterprise-wide project, and CEC related activities and initiatives. This position will be on-site in Washington, DC offering full health benefits, 401K, PTO, and Life Insurance.

BackgroundThe Office of the Chief Administrative Officer (CAO) exists as a non-partisan, non-legislative office that provides support services and business solutions to the community of 12,000 House Members, Officers and staff. CAO professional, technical, and administrative staff provide finance, information technology, cyber security, procurement, logistics, and human resource services. Specific Business Units include Acquisitions Management, Customer Experience Center, Finance, House Information Resources, House Recording Studio, Human Resources, Logistics and Support, and Media Galleries.

The Customer Experience Center communicates, markets, brands, and delivers customer service to the House community. Customer Experience Management establishes and leads key efforts to expand and implement the customer experience vision of the CAO, create standards, and craft a roadmap for the governance and improvement of all CAO services. This position serves as Project Manager.

Scope

The candidate will act as the House Intranet (HouseNet) Content Editor on the HouseNet Program Team and will report to the Customer Experience Management Director within the CEC.

The candidate will work closely with the HouseNet Content Lead, the HouseNet Program Team, the Customer Experience team, the Communications & Marketing team, Intranet technologists, the Intranet vendor (Interact), and service providers across the CAO and the House. The candidate may work on other CAO projects as applicable.

Candidate Qualifications

• Bachelor’s degree plus 3 years of relevant work experience in web content writing, web editing, web content management, digital editing, or 4-5 years of relevant work experience
• Experience with large enterprise Content Management Systems (CMS) (e.g., Drupal, Joomla, WordPress, SharePoint)
• Experience working on product development teams with developers, designers, stakeholders, and business owners
• Experience on projects utilizing management methodologies from waterfall to agile/scrum and project management software (e.g., Jira, ClickUp, MS Project)
• Must be able to appropriately manage project documentation and ensure deadlines are met
• Excellent communication skills (written and verbal); Ability to communicate effectively with both technical and non-technical colleagues and leaders
• Proficiency with the Microsoft Office 365 suite, including Teams and SharePoint
• Excellent time and task management skills; Flexible and adaptable to new technologies, changing priorities and processes
• Ability to operate effectively in team environments or autonomously, both remotely and in-person
• Must be able to secure and maintain Federal Government security clearances as deemed appropriate by senior management
• Bonus: Experience in web design, information architecture, user experience design, user interface design, or similar field

Description of Work

The HouseNet Content Editor will be responsible for supporting the HouseNet Program Team in the re-development and full content re-write of the House Intranet (HouseNet).

The candidate will support the Customer Experience Management team’s work to improve and standardize CAO customer service experiences and digital service delivery platforms, specifically the House Intranet. The candidate will work in a collaborative multi-team environment with various CAO service providers, our technology partners, system owners, and other business units.

The candidate will assist in developing, implementing, and reviewing revised content for the House’s Intranet, HouseNet. The candidate will work closely with the HouseNet Content Lead and HouseNet Product Manager to develop, review, and maintain web content for Members and employees of the U.S. House of Representatives.

Primary Duties/Responsibilities:

• Work with project team leads on writing assignments, customer communications, and project documentation
• Follow content revison instructions and content style guidelines
• Partner with internal subject matter experts to draft, edit, and maintain content for the House Intranet, ensuring all content is current, accurate, consistent, easy to understand, and easily accessible to the House community
• Create content and write in a clear and concise manner on a wide range of topics, including financial services, information technology, legislative services, and more.
• Track and complete assignments using project management software (ClickUp)
• Collaborate and communicate with content POCs and SMEs on redrafted web pages as rewritten to adhere to service model standards.
• Review and act as quality assurance editor for peers on the content project
• Directly support/participate in special limited term projects and initiatives as required
• Perform other official duties and special projects as assigned in support of the HouseNet Program