You haven't searched anything yet.
Qualifications
Hospitality - We're passionate about delivering exceptional guest experiences
Integrity - We do the right thing, all the time
Productivity
Dependability
Customer Focus
Adaptability
Responsibilities
As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability
Specifically, you would be responsible for performing the following tasks to the highest standards:
Respond to guest inquiries and in a timely, friendly and efficient manner
Provide driving and/or walking directions to guests to local destinations
Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Provide or obtain accurate information
Full description
A Front Desk Clerk is responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests. • Respond to guest inquiries and in a timely, friendly and efficient manner • Provide driving and/or walking directions to guests to local destinations • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions • Assist fellow team members and other departments wherever necessary to maintain positive working relationships • Provide or obtain accurate information What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: • Hospitality - We're passionate about delivering exceptional guest experiences. • Integrity - We do the right thing, all the time. • Leadership - We're leaders in our industry and in our communities. • Teamwork - We're team players in everything we do. • Ownership - We're the owners of our actions and decisions. • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: • Quality • Productivity • Dependability • Customer Focus • Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
Work setting:
Education:
Experience:
Work Location: In person
Part Time
$29k-39k (estimate)
11/01/2023
06/29/2024
The following is the career advancement route for Front Desk Agent/Night Auditor positions, which can be used as a reference in future career path planning. As a Front Desk Agent/Night Auditor, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent/Night Auditor. You can explore the career advancement for a Front Desk Agent/Night Auditor below and select your interested title to get hiring information.