Role Overview

In a Nutshell…

We have a great opportunity for a Sales Consultant to join our team within Vistry Manchester & Cheshire East, based on our site in Macclesfield. As our Sales Consultant, you will be responsible for carrying out all aspects of the day to day running of a sales office within the hub, in accordance with the customer journey. You will take ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub as required, and delivering successful continual sales at all sites within the designated area of the sales hub.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and Sales Commission Scheme
• Mileage Allowance
• Agile working possible (dependent on role)
• Up to 33 days annual leave plus bank holidays
• Private Healthcare 
• Competitive contributory pension scheme
• Life assurance – 4 x your annual salary
• Share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Experience working in a customer facing role delivering under pressure.
• Demonstrate a high level of effective communication verbally and digitally.
• Experience in generating leads and sales through telephone-based business development.
• Proven track record of achieving sales targets
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Comfortable using multi-channel forms of communication
• Ability to handle complaints and difficult situations
• Strong negotiation and sales skills
• Proven track record of successfully completing the sales process with customers
• Excellent administration and organisational skills
• An eye for detail when maintaining high standards of presentation in all sales areas.
• A keen interest in property and the housing market
• The ability to work under pressure and meet sales targets.
• Willing to travel to all sales sites, including regional offices
• Full driving licence and access to a suitable vehicle.
• Patience and ability to remain calm under pressure

More about the Sales Consultant role…

• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated area of the sales hub.
• Negotiate with customers to ensure the best sales outcome for the business.
• Ensure effective management of sales diary for appointments.
• Travel to all sites within the specified sales hub area as required.
• Have a detailed knowledge of all Bovis, Linden & Countryside Homes sites and the build progress within the specified hub to ensure each customer is given every opportunity to purchase a new home
• Have detailed knowledge of all Bovis, Linden & Countryside Homes house types, plots available and upcoming within all sites within specified hub to ensure each customer is given every opportunity to purchase a new home.
• Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
• Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others who may be in the same hub area or area.
• Proactively sell all types of customer extras across all reservations to drive additional profit for the Company.
• Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
• Deal with all customers in a polite, friendly, and efficient manner.
• Ensure that customers are kept fully and regularly informed of the progress of their purchase.
• Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation and always identify the reason for cancellation and offer any suitable alternatives within other Bovis, Linden or Countryside Homes sites.
• Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
• Work with the Site teams across all Hub sites to understand the progress of build of current plots and prospective plots to provide customer information to the sites and, in turn, clearly communicate with the customer.

Finally, let’s tell you a bit more about us…

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

We’re proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We’re also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we’re making Vistry.