Requisition No : 830999

Agency : Children and Families

Working Title : OPS INTERVIEWING CLERK - 600932908

Pay Plan : Temp

Position Number : 600932908

Salary : agency to update

Posting Closing Date : 06 / 14 / 2024

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THE INCUMBENT WILL BE REQUIRED TO REPORT TO THE OFFICE ON A DAILY BASIS.

The primary function of this position is to serve as a Self Sufficiency Representative in a lobby setting at the Wildwood Family Resource Center.

The incumbent will have direct contact with the customers by assisting them with the public assistance benefit process. The position will require standing, physical movement and walking within the workspace for the various job duties.

A typing test will be administered.

EXAMPLES OF WORK

Meets / greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

Ensures lobby equipment (example : copier, phone, and fax) and forms are operationally available to customers throughout the day.

Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

Educates customers on community partners and the benefit / features of my ACCESS Account including account set-up, password resets.

Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.

Assists customers with referrals to other agencies and community resources.

Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.

Requests all additional information / verification required to establish or continue eligibility for public assistance programs according to Department procedures.

Ensures electronic case records are documented thoroughly and properly as required by Department procedures.

Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.

0455, F.S., Drug-Free Workplace Act.

Last updated : 2024-06-11