About this role:

Wells Fargo is seeking a Lead Business Execution Consultant in Fraud & Claims Management Change Delivery as part of Global Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Facilitate various aspects of Fraud Product Office administration for support of all fraud product areas.
• Use experience and solid analytical skills in data analysis tools to create reporting that drives clear conclusions along Product Portfolio Lead routine updates & provide reporting to key enterprise stakeholders, business leaders, and executive leadership.
• Identify the inventory of data available and the gaps that exist. Then work through the approach to fill the gaps and establish the key data points we will anchor on for measuring success as well as a cadence in which we are actively reviewing the data and gaps to inform our discovery discussions.
• Support capturing data-driven insights to help enable the Product Managers and their product teams make well-informed choices about product features, prioritization, and capacity allocation.
• Helping to better understand user behavior and preferences that will help Product Manager and their product teams tailor Fraud products to better address customers’ needs and elevate the overall user experience.
• Support how Product Managers monitor their Key Results from their OKRs by developing data analytic solutions to ensure they are able to assess their products success over time.
• Review and modify routine updates to improve effectiveness of support function along Product Portfolio
• Leverage strong collaboration skills to arrive at mutually agreeable decisions across Product Owners, Finance, Capacity Planning, Technology, and Fraud & Claims Management Leaders to ensure alignment across the Product Portfolio
• Provide support to a cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives.
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
• Perform assessments analysis through Fraud and Claims experience, fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations. (Examples and not limited to: Business Case Development, Measurement Plans, Key Results Reporting)
• Provide metrics & reporting in highly complex and multifaceted situations requiring solid understanding of the Fraud and Claims business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.
• Based on knowledge for Fraud and Claims influence, guide and lead internal and external requesters of work being submitted into the Fraud and Claims Management Product

Required Qualifications:

• 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5 years of leadership experience in Financial Services
• 2 years of experience in Fraud & Claims
• Product management experience
• Program management experience
• Strategic planning and initiative experience
• Experience with data analysis tools and creating reporting to drive clear conclusions
• Experience creating dashboards within Agile Jira
• Experience developing output within Tableau/Power BI and/or presentation layers/reporting tools
• Experience consulting effectively with internal and external business partners both technical and non-technical
• Experience advising, collaborating, and interacting with senior management and leaders
• Experience creating and presenting dynamic information and presentations to leaders and business partners 
• Experience working effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are imperative
• Experience balancing multiple priorities
• Self-starter with ability to operate independently with minimal oversight
• Advanced Microsoft PowerPoint skills
• Experience with Confluence publishing and maintaining context
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to travel up to 25% of the time
• Hybrid schedule with in-office work as required by group

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.