Associate Product Support Specialist

Department : Customer Care Location : Vienna, VA

Associate Product Support Specialist

Vienna, VA (DMV Remote)

Who We Are :

Frontpoint is a rapidly growing technology and service company. With our high growth comes responsibility to do things not just fast, but smart.

We envision a better way, a better product, a better solution, and that starts with YOU . If you have a desire to work collaboratively to bring forward solutions and deliver results in a culture defined by our ability to make an impact YOU belong at Frontpoint !

Who You Are :

What is Required of You :

Just as if you were sitting in a traditional call center environment, the main responsibility is to answer back-to-back calls and customer service inquiries during your shift, assisting customers and resolving issues.

• Assist new customers with setting up Frontpoint security equipment in their home or business
• Perform system configuration, account activation and customer orientation, utilizing Frontpoint vendor websites
• Guide customers through integration of video cameras with their home broadband network
• Provide phone assistance and answers to customers questions
• Email product information guides and insurance certificates
• Process additional equipment orders and replacement of defective equipment
• Document all customer interactions in database
• Jump in as needed to enhance team effectiveness and customer satisfaction

What You Bring :

To qualify for the position, you must be at least 18 years of age or over and have at least a high school diploma or equivalent.

In addition, the Customer Service Rep must be available and willing to work at least one, preferably two weekend days each week.

• Excellent organizational and administrative skills, Strong ability to multi - task, Positive and professional attitude
• Home office that meets minimum qualifications (specific computer requirements, internet, telephone line and headset). More details will be provided as you go through our application process
• Legally authorized to work in the United States
• Must be computer literate with Microsoft Office skills, preferred
• Passionate about helping customers

Location Requirements :

This work from home opportunity is open to Candidates residing in most States in the US except those listed below :

• New Hampshire
• Delaware
• Florida
• Montana
• California
• Oregon

Internet and Equipment Requirements Minimum Specifications :

Frontpoint Security requires internet be used for work-related purposes only during working hours; including media streaming, ripping, gaming or other web usage by other members of the household that may negatively impact your networks performance.

• Internet speed download speed 3.0 MB; upload speed 1.5MB
• Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
• DSL or broadband required WIFI, WiMAX, satellite, dial-up, and / or hot spots are NOT allowed
• Home router with wired link to PC

Unlike almost all Work from Home positions, there are no startup costs associated with this role and you are a regular employee of Frontpoint Security.

You are paid hourly plus some programs have performance incentives, benefits, and more.

Perks and Benefits Include :

• Company Equipment Shipped Directly to Your Home
• Paid, Professional Training, From the Comfort of Your Home
• Hourly Rate Plus Commission Opportunities and Incentives
• Medical, Dental, Vision, Life w / Medical and Dependent Care Flexible Spending Accounts
• Paid Time Off including certain Holidays
• 401K Match, Pre-taxed Commuter Benefits, and Student Loan Refinancing Options

We are an Equal Opportunity Employer

Top Technology. Top Protection. Top Satisfaction

Last updated : 2024-05-02