2 Jobs in Venice, CA
Pacifica Hotel Company is Hiring a Front Office Manager Near Venice, CA
The Kinney is actively searching for a flexible, hands on Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Must be willing and able to work evenings, weekends and holidays.
- Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
- Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Proficient at all Guest Service systems and processes.
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
- Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
- Complete the following individual duties:
2. No-Shows
3. Billing disputes
4. Accounts receivable
5. Banking
6. Bad checks, credit card debts
7. Open, stamp, sort, distribute mail
8. Accounts payable preparation
9. Security reports
10. Check and audit banks
- Check travel agent commissions, franchise frequent stay program activity and central reservations.
- Check Maid’s List and ensure room availability status is accurate.
- Check timecards to posted schedule.
- Submit daily report to General Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned, requested or deemed necessary by management.
Knowledge/Education/Experience: Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility. Strong English skills, both oral and written.
Skills/Abilities/Other Requirements: Hotel front desk operations and procedures. Personnel supervision and training. Salesmanship and public relations. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Cash registers, computers and calculators required. Current valid driver’s license, proof of auto liability insurance.
Physical Requirements: Some driving, frequently walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.
Pay Range: $66,600 - $68,000
Experience
Required- 2 year(s): Minimum 2 years front office hotel experience
Job Summary
Full Time
Accommodations
$55k-78k (estimate)
05/23/2024
07/21/2024
pacificahotels.com
SANTA BARBARA, CA
500 - 1,000
1995
Private
ROXANNE DAHLEN
$200M - $500M
Accommodations
Related Companies
About Pacifica Hotel Company
Pacifica Hotel offers lodging, accommodation, meeting and event venues.
The job skills required for Front Office Manager include Front Office, Guest Service, Accounting, Billing, Communicates Effectively, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
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Step 3: View the best colleges and universities for Front Office Manager.
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