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Mortgage Client Advocacy is a robust sales support and client advocacy team with various roles and responsibilities contributing to the overall effectiveness mortgage sales.
Who we are looking for : You will be a dedicated team member focused on executing our sales coaching, skills development and client experience will help your fellow employees, and / or clients by ensuring an excellent experience.
Your primary daily responsibilities will include interacting with clients and sales partners providing on demand support.
You will work to resolve client issues and improve the client experience. Requests received via three main support lines - Phone Queue, Email, and Chat.
While not required experience in Mortgage Sales, and / or Client Escalations, Customer service is preferred.
Responsibilities :
Qualifications :
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.
Schedule : Must be flexible to work 9 : 00AM to 6 : 00PM Central and 12 : 00PM to 9 : 00PM Central, as well as rotating Saturdays, based on business needs.
This is a full-time, hybrid position.
Job Family Group : Customer Service
Customer Service
Job Family : Escalation
Escalation
Time Type : Full time
Full time
Primary Location :
Irving Texas United States
Primary Location Full Time Salary Range :
$45, - $59,
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance;
and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date :
Jun 10, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review .
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The job skills required for Client support specialist include Customer Service, Call Center, Communication Skills, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Client support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client support specialist. Select any job title you are interested in and start to search job requirements.
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