Description
This position is the first point of contact for our agents and their clients. Responsible for supporting the Managing Director in many aspects of the day-to-day management of the office. Empowered to engage with the sales associates to create an office culture loyal to and excited about the Coldwell Banker brand. Expected to lead by demonstrating our company values with an emphasis on creating a culture that supports a high level of customer service, collaboration, and retention through proactive communication and professional conduct. We offer a competitive compensation package with benefits. This position covers Edwards, CO and Steamboat Springs, CO locations.
Responsibilities
Agent Retention
•Communicate daily with agents and clients in a positive and professional manner
•Assist the Managing Director with agent onboarding of both new and experienced agents
•Provide new agent orientation of office operations, copier, phone system, floor duty, etc.
•Engage with agents to provide education/training on CB systems, tools, and ancillary services
•Assist the Managing Director by participating in sales meetings including note-taking and dissemination
•Organize and promote events to be held at the office
•Participate in company-sponsored events during business hours
Transaction Management
•Deposit commission and provide supporting documentation to the transaction services team in a timely manner
•Assist agents with contract compliance and transaction dashboard upkeep
Operations
•Open and close the office - have procedures available for others to follow as needed
•Perform receptionist and administrative duties: answering phones, greeting clients, distributing mail, etc.
•Create and maintain the professional physical appearance of the office
•Maintain the office equipment, request service from vendors as needed
•Keep office information and agent contact information updated and accessible
•Maintain and order supplies - using the centralized ordering system in a timely manner
•Assist accounting with monthly transaction audit and agent billing
•Responsible for monthly floortime calendar
•Provide agents with RE and company forms as needed
•Other duties as assigned
Marketing
•Assist agents with marketing services ordering
•Partner with the marketing department for additional agent services and support, including signs, flyers, social media, etc.
•Supply local office content and market data for the monthly office newsletter
Qualifications
•Minimum of two years experience in a customer service role; real estate industry experience a plus
•Possess a positive attitude, integrity, and passion for providing excellent customer service
•Ability to multi-task with a high degree of detail orientation
•Strong working knowledge of Microsoft Office or Google Suite applications
•A driven and assertive individual who enjoys being the go-to person in a fast-paced office environment