Job Description

Field Service / Support Technician : Often considered a bag-carrying repair specialist. Performs client-site servicing, repair and / or installation of company product(s).

This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.

Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair / resolution to minimize customer downtime.

Prepares reports for analysis of product failure trends and service ability issues.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory responsibilities include, but are not limited to : training and mentoring employees; planning, assigning, delegating and directing work;

appraising performance; rewarding and disciplining employees; and resolving employee issues.

Job Level Description

Works on short- and mid-term projects that regularly require the application of independent judgment and creativity. Mentors less experienced members of the team.

May lead teams / projects / a function. Designs and develops important products.

Education

Bachelors degree in related field.

Years of Related Experience

Years of experience 2 to 5 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, SG ) are engaged in highly regulated gaming and lottery businesses.

In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence / background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.

The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Last updated : 2024-05-17