8 Jobs in Urbandale, IA
SPECTRAFORCE is Hiring a Customer Service Representative I (Account Manager I) Near Urbandale, IA
Location: Urbandale
Remote or onsite: Either
Temp-to-perm: Potentially (No guarantees)
Duration: 6 monthsPurposeAccount managers develop and foster long-term relationships with a portfolio of customers, and are responsible for retaining, servicing and expanding key accounts. Understanding the importance of every customer interaction, they respond to queries about our products and services, investigate issues and communicate solutions to customers by phone, email, text, or web chat.
Responsibilities
- An Account Manager I is an individual contributor, providing experienced, independent customer service support.
- Role Function Answers inbound calls and makes outbound calls. Sends and receives emails and completes transactions. Responds to basic customer inquiries regarding products and services the Company offers.
- Researches customer inquiries and responds formally to correspondence, either verbally or in writing, utilizing all the resources necessary to provide an informed response to the customer.
- Requests additional/missing information from the customer via letter, text, or telephone call to answer customer inquiries.
- Documents client issues and escalates issues to appropriate parties to resolve.
- Navigates basic billing questions and escalates issues to appropriate parties to resolve. Issues Certificates of Insurance. Processes emails and diaries daily, with minimal errors.
- Reviews and discusses basic loss runs and retention with customers.
- Escalates when needed. Offers additional policies, cross sells when appropriate.
- Communicates professionally and provides direct feedback and support to peers when requested. Ex: AM Help Chat Maintains a minimum monthly status of "on track" performance in all assigned Key Performance Indicators (KPI): Quality, CSAT, CSAT Completion, Adherence, AAO, Grow and Retain, and Leadership.
- HS diploma min 5 yrs experience
- Licenses P&C Required
- Strong Customer Service Outstanding Quality Professionalism Oral & Written Communication
- Team Collaboration Sales Acumen Relationship Building Technology Competencies
- Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
- We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
- SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
- Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
- SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
- The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
Job Summary
Full Time
$47k-62k (estimate)
05/20/2024
06/05/2024
The job skills required for Customer Service Representative I (Account Manager I) include Customer Service, Products and Services, Billing, Written Communication, Customer Interaction, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I (Account Manager I). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I (Account Manager I). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I (Account Manager I) positions, which can be used as a reference in future career path planning. As a Customer Service Representative I (Account Manager I), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I (Account Manager I). You can explore the career advancement for a Customer Service Representative I (Account Manager I) below and select your interested title to get hiring information.
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