12 Jobs in URBANDALE, IA
Cerebral Staffing, LLC is Hiring a Customer support representative Near Urbandale, IA
Join Cerebral Staffing, LLC on site at our client John Deere in Urbandale, IA as a Customer Support Representative II! Location : Urbandale, IA - Hybrid Duration of Role : 3 years Pay : $18.
26 / hourly Hours : Candidates must be able to work shifts during our business hours of Monday-Friday 7am-7pm, occasional holidays, weekends, and overtime based on the needs of the business.
Visa sponsorship is not available, now or in the near future, for this position. DUTIES AND RESPONSIBILITIES : · Provides responses and / or solutions to customer, dealers, and / or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and / or company personnel interactions and issues relating to area of responsibility.
Distributes additional product / service / policy information to customers, dealers, and Deere personnel. · Develops common solutions to problems with team members to maintain required service levels.
- Maintains the accuracy and availability of customer related information on-line. · Assists in the promotion of John Deere products / services / programs through special program offerings, special mailings and pro-active user contact.
- Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
- Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Create and maintain support tools / solutions available online. · A few of the 80 products supported by this support team : · MyJohnDeere / Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
REQUIRED : · Skills in interpersonal communications, negotiation, and conflict resolution · Experience with customer service / support · High comfort level and experience with consumer software applications · Strong computer and troubleshooting skills · Ability to work off-shift hours and occasional holidays to support the business · Experience with data management DESIRED : · Knowledge of agriculture customers · Agriculture operations experience, including Precision Farming experience · Prior work experience in Agriculture or Technology dealer channels · Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline Additional notes : Position offers pay increases based 6, 12 and 18 months.
Position offers bonus after 6, 12 and 18 months of employment. Training and mentoring will be on 1st shift and last approximately 6 weeks.
Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. Powered by JazzHR
Last updated : 2024-05-07
Job Summary
Full Time
$55k-74k (estimate)
04/01/2024
06/21/2024
cerebralstaff.com
Des Moines, IA
<25
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The job skills required for Customer support representative include Customer Satisfaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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