5 Jobs in UNKNOWN, MD
Moonlight Systems is Hiring a Remote Help Desk Specialist
**Overview:**
We are seeking a Help Desk Specialist to join our team in providing technical support and assistance to our employees. As a Help Desk Specialist, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and ensuring the smooth operation of our IT systems.
**Duties:**
- Provide technical support and assistance to end-users via phone, email, or in person
- Troubleshoot and resolve software and hardware issues
- Install, configure, and update software applications
- Set up and support mobile devices, including smartphones and tablets
- Assist with network troubleshooting and maintenance
- Collaborate with other IT team members to identify and resolve complex technical problems
- Document all support activities and resolutions in the help desk ticketing system
- Provide training to end-users on software applications and IT best practices
**Qualifications:**
- Previous experience in a help desk or technical support role
- Strong knowledge of Microsoft Office Suite and operating systems (Windows, macOS)
- Familiarity with LAN/WAN technologies and concepts
- Experience with mobile device setup and support
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues
- Strong communication skills, both verbal and written
- Ability to work independently as well as part of a team
- Customer-oriented mindset with a focus on providing exceptional service
*Preferred Skills:*
- Experience with networking equipment
- Knowledge of regulations and compliance requirements
If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for the position of Help Desk Analyst. We offer competitive compensation, professional development opportunities, and a supportive work environment. Join our team today!
Job Type: Full-time
Pay: $38,500.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Education:
- Associate (Preferred)
Experience:
- IT Helpdesk: 1 year (Required)
Work Location: Remote
Job Summary
Full Time
$61k-77k (estimate)
03/25/2024
07/19/2024
The job skills required for Help Desk Specialist include Help Desk, Problem Solving, Technical Support, Operating System, Microsoft Office, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Develop a culture of helping within the help desk.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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