The Human Services Program Integrity Division is recruiting for Appeals Specialists who represent the County and process State hearing requests and complaints received from applicants/recipients of various public assistance programs, and act as the hearing officer for hearings involving the General Relief Program and as the investigator for alleged Civil Rights violations. Duties include reviewing, investigating, and evaluating case actions in order to determine appropriate action. Appeals Specialists prepare hearing arguments, represent the County during the hearing process, and conduct follow-ups to ensure hearing decisions are implemented.

For a more detailed description of job duties, refer to the Appeals Specialist job description.

CONDITIONS OF EMPLOYMENT

Travel: Incumbents may be required to travel throughout the State. A valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.

Education: Thirty (30) semester (45 quarter) units of completed college coursework in English, education, business/public administration, or behavioral/social science. Completion of the Management Leadership Academy (MLA) program in San Bernardino County will be accepted toward the required coursework on the basis of 4 quarter units maximum of credit per MLA track completed. A list of completed college coursework must be submitted with the application if the candidate does not possess a Bachelor's degree or higher in one of the qualifying fields of study listed above.

-AND-

Experience: Two (2) years of full-time journey-level technical or professional experience in a welfare/public assistance program which MUST include at least one (1) year of experience reviewing/determining eligibility for CalWORKs, CalFresh or Medi-Cal programs. All experience must be within the last five (5) years and attained in a California Department of Social Services.

Note: Eligibility Worker I/Trainee experience is not considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker, i.e., equivalent to an Eligibility Worker II or higher in San Bernardino County.

The ideal candidate will have the ability to successfully meet a changing workload, possess exceptional communication skills, be highly motivated, proficient in Microsoft Word and CalSAWS, and have excellent customer service skills.

A written exam will be administered and may consist of an evaluation of knowledge and skills in the following areas:

Attention to Detail
Reading and Applying Policy
Public Assistance Program Knowledge
Personal Effectiveness
Interviewing and Investigating Techniques

Approximately one (1) week prior to the test, candidates will be notified of the test time and location. Applicants scheduled for the examination will be required to show photo identification or equivalent.