The Vulnerability Management Analyst position is responsible for providing day-to-day monitoring, management and support of TEGNA’s information technology platforms, both on premise and cloud-based, and support of the end user community and their associated technology. This position will work effectively with other IT teams, Corporate departments, business units, consultants, vendors, and service providers to ensure smooth operation of TEGNA’s IT platforms and applications. This position will ensure that the appropriate and timely communication of information and events occurs between the team and the people we support.

Position may be based at any of TEGNA's stations.

Responsibilities: 

• Proactively ensure systems are running the latest OS patches and application versions while maintaining uptime of TEGNA’s critical systems and applications through detailed testing, proactive monitoring, and management.
• Troubleshoot and resolve OSand application patching problems, meticulously documenting the resolutions.
• Work with vendors and partners to build and maintain a comprehensive list of patching requirements, limitations, and exceptions; maintain and update the data as requirements change and make the data easily reportable via the ServiceNow CMDB.
• Work with sites to build and maintain a comprehensive list of systems, owners, purpose, and maintenance windows to ensure maximum uptime of critical systems. The data will be tracked in ServiceNow and needs to be easily reportable via the CMDB.
• Implement toolsets and build workflows to drive automation and proactively alert on potential issues.
• React to changes positively, handle other essential tasks as assigned, and productively challenge the status quo as appropriate.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field. Equivalent work experience may be substituted.
• 1-3 years of technical support experience.
• Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or ITIL Foundation are preferred.
• Demonstrated experience with server and/or end-user computing orchestration, management and monitoring toolsets including SCCM, Intune, Ivanti, Tanium, Power Apps. Cloud experience is a plus.
• Demonstrated knowledge and experience of service desk concepts and toolsets including ITIL, knowledge management, CMDB and ServiceNow.
• Ability to prioritize multiple complex tasks/projects and follow through to completion independently or as part of a team.
• As a member of a service organization, ability to effectively communicate technical topics to various levels of internal customers and outside business partners.
• Ability to think analytically and solve problems creatively.