2 Jobs in Twinsburg, OH
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Alliance Mobile is Hiring a Call Center Representative Near Twinsburg, OH
Alliance Mobile - An AT&T Authorized Retailer
Call Center Representative- Twinsburg, OH
Job Summary
We are seeking a passionate, customer-oriented Call Center Representative to join our vibrant team. This role is a perfect blend of sales and service, offering you the chance to make a significant impact on our customers' experiences. You will serve as the first point of contact for AT&T customers, providing product support, resolving issues, and identifying sales opportunities that enhance their service experience.
Key Responsibilities
- Deliver exceptional customer service by responding to all inquiries and issues in a timely and empathetic manner.
- Drive sales through effective communication of the latest AT&T products and services, tailored to meet customer needs.
- Handle both inbound and outbound calls, ensuring high levels of customer satisfaction and sales conversion rates.
- Troubleshoot and resolve device, billing, and service concerns, escalating complex issues when necessary.
- Maintain a deep understanding of AT&T products, services, and promotions to effectively upsell and cross-sell.
- Meet or exceed targeted sales goals and performance metrics.
- Collaborate with team members to share best practices and improve service standards.
Requirements
- High school diploma or equivalent; higher education or certifications in related fields a plus.
- Previous experience in a customer service or sales role, preferably in a call center environment.
- Exceptional communication skills, with the ability to engage and persuade customers.
- Strong problem-solving skills and the ability to handle difficult situations with patience and diplomacy.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Flexibility to work in shifts, including weekends and holidays, as needed.
Why Join Us?
- Competitive Salary & Incentives: Attractive base salary with performance-based bonuses and incentives.
- Career Advancement: Opportunities for professional growth and advancement within Alliance Mobile and AT&T.
- Training & Development: Comprehensive training program to set you up for success.
- Benefits: Generous benefits package including health, dental, vision insurance, and retirement plans.
- Work-Life Balance: Flexible scheduling and work model to balance your professional and personal life.
- Culture & Community: Be part of a culture that values diversity, inclusion, and community engagement.
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Twinsburg, OH 44087: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$41k-52k (estimate)
03/20/2024
04/28/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Scheduling, Products and Services, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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