Work Schedule

Monday - Thursday, 10am - 7pm

Saturday, 8:30am - 12:30pm

Job Description

The Medical Administrative Assistant position primarily involves customer service, answering phones, scheduling, verifying insurance, checking patients in and out, patient relations, and health information management. This position will work between clinics located in Tullahoma and Manchester, Tennessee.

Primary Position Responsibilities

• Customer Service
• Checking patients in and out for appointments
• Answering phones
• Scheduling and confirming appointments
• Patient Outreach
• Verifying insurance and benefits
• Document management
• Understanding HIPAA and managing Protected Health Information accordingly
• Participating in HIPAA, OSHA, Patient-Centered Medical Home, Quality Measure and Rural Health activities, evaluations, risk assessments and improvement projects

Interpersonal Skills:

• Understanding of biopsychosocial (relating to the biological, psychological, and social aspects in contrast to the strictly biomedical aspects of disease) and spiritual aspects of human behavior.
• Effective communication, empathy, and unconditional positive regard toward all patients and co-workers.
• Ability to promote positive customer relations.
• Ability to work under limited supervision.
• Ability to follow both written and oral instructions.
• Ability to prioritize and manage time effectively

Education:

• Must have a high school diploma or equivalent
• Must be able to speak, read, and write effectively in the English language.
• Must be computer literate.

Licensure/Certification:

• Current BLS preferred.

Experience:

• Medical scheduling experience preferred
• Health insurance coordination experience preferred
• Customer Service experience preferred

Initial Vision Requirements:

• Vision acuity: Snellen Chart-OU 20/20 or corrected 20/20.
• Color vision: ability to distinguish and identify different colors.

Working Location:

• Work performed in a medical practice.
• Primary work location is Manchester or Tullahoma.
• Occasional travel between locations; Tullahoma and Manchester.
• Occasional participation in community events may take place in public buildings, public square, or recreational parks.

Working Conditions:

• May be exposed to infectious blood borne diseases.
• May be exposed to infectious airborne diseases.
• Contact with patients under wide variety of circumstances.
• May be exposed to tense family dynamics during interaction with family units.
• Exposed to unpleasant elements (accidents, injuries, and illness).
• Subject to varying and unpredictable situations.
• Exposed to emergency or crisis situations.
• Pressure due to multiple calls and inquiries.

Working Hours:

• Monday - Thursday, at 10am until 7pm, or the last patient leaves.
• Saturdays at 8:30am through 12:30pm or until the last patient leaves.
• Position is subject to irregular hours to meet the needs of the patients, community, and staff.
• Overtime is possible, though not likely in this position.
• Position may be requested to provide absentee replacement on day shift.
• Good attendance and being on-time is required.

Physical Demands:

• Must be able to lift/carry greater than 30 lbs. for short periods of time.
• Considerable pushing, pulling, sitting, walking, bending, standing, reaching, stooping, and kneeling.
• Must be able to navigate from waiting rooms, exam rooms, front office and nursing lab.

Supervisor:

Clerical Supervisor

Disclaimer:

Since our business is going to change to meet the needs of our patients and to comply with federal and state regulations, you can expect, anticipate, and assume that the job will change. Nothing in the job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.

Job Type: Full-time

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Pediatrics

Schedule:

• Afternoon shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Medical scheduling: 1 year (Preferred)

Language:

• Spanish (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person