About Us

Welcome to one of Arizona’s most beloved resorts: The Westin La Paloma Resort & Spa in Tucson. Our magnificent 250 acre desert resort is nestled in the foothills of Tucson's Santa Catalina Mountains and features 487 rooms and 60,000 square feet of meeting space. We have exciting employment opportunities to offer in our rooms division, food and beverage and administrative and general departments. There are health and welfare benefits for full-time associates and other offerings for all associates including paid time off, free meals daily in our associate dining room and a discounted travel benefit at any one of 6,000 Marriott hotels worldwide. Want to learn more about joining our team? Join today! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The IT Services Manager is responsible for the proper functioning of systems at the hotel. This includes the installation and maintenance of the systems, as well as providing on-site and on-call support to each property’s Associates.

Responsibilities

• Ensure acceptable performance in computing and network systems
• Assist in setting the overall technical vision of the hotel 
• Manage vendors to implement and support applications
• Provide end user support for desktop, laptops and network related problems
• Setup computer software and hardware for new/existing staff, including user accounts
• Maintain complete and accurate software/hardware inventory, ensure software licensing compliance.
• Monitor server performance, disk space, error logs, and backups of critical systems
• Provides on-call and after hours service and support for systems, desktops and network
• Manage telecom system and coordinate repairs and moves/adds/changes with telecom vendors
• Provide Support to hotel guests for computer and telecom issues

Qualifications

• 2 years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment
• Bachelors degree preferred 
• Experience in hospitality or gaming strongly preferred
• Technical certifications preferred: MCSE, CCNA, CompTIA, A , etc.
• Experience in Telecommunications/Networking design, implementation and wiring
• Project Management experience 
• Excellent communication and customer service skills. Ability to interact with hotel guests as required. 
• Good analytical and problem solving skills, effective strategic planning, and ability to multi-task.
• Self motivated and capable of working unsupervised
• Working knowledge of Windows Servers/Clients, Active Directory
• Expert at Microsoft Excel, PowerPoint, and Project
• Ability to successfully handle many diverse projects simultaneously
• Travel required 

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.